Customer Support Specialist - Hausa & English Job at Bolt

Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are recruiting to fill the position below:

Job Position: Customer Support Specialist - Hausa & English

Job Location: Abuja Municipal, Federal Capital Territory, Nigeria

Description

• We are looking for a talented Customer Support Specialist, who will make it easy and effortless for users of all Bolt products, regardless of their country of location.
• Let’s build the future of moving around cities together!

What you'll be doing

• Represent Bolt in any Hausa and English spoken markets
• Support all Bolt's users across all channels, including real time contacts, and help them get the most out of our apps
• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
• Be a key player in building a support team in a challenging growth environment.

Benefits

• Motivating compensation
• No corporate BS - we’re moving too fast for that
• Modern office in the city centre - it's easy to get here from any part of the city
• Amazing personal growth experience at one of the fastest-growing startups in Europe
• Working with a motivated and talented international team
• Impactful work - you’ll have a rare opportunity to build a product literally used by millions of people across the world.

Requirements

• Understand what does outstanding customer support look like and be ready to go the extra mile
• Be always ready to put customers first, be passionate about helping others
• Be ready to work full-time in shifts, including weekends
• Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
• Be a hustler, not stopping after 20 obstacles a day
• Have excellent spoken and written Hausa & English skills
• Be passionate about new technologies, ride-sharing and food.