Customer Support Specialist Job at Bolt

Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are recruiting to fill the position below:

Job Position: Customer Support Specialist

Job Location: Lagos
Job Type: Full-time

Job Description

• We are looking for a talented Customer Support Specialist who will make it easy and effortless for all Bolt users regardless of their country or location. Let’s build the future of transportation together!

Main Tasks & Responsibilities

• Represent Bolt in Nigeria
• Support Bolt’s Ride-hailing users and help them get the most out of our apps
• Support our business partners in daily interactions with our users
• Create loyal fans by showing them we really care.
• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support

About You

• You understand what outstanding customer support looks like and be ready to go the extra mile
• You welcome challenges with an open mind and see them as opportunities
• You have excellent spoken and written English skills, any other language is a plus You are passionate about new technologies and ride-sharing Basic Google Sheets/Excel knowledge is a plus
• You are always ready to put customers first and be passionate about helping others
• You can apply an analytical approach as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
• You are a hustler, not stopping after 20 obstacles a day
• You are passionate about new technologies and ride-sharing Basic Google Sheets/Excel knowledge is a plus
• Basic Google Sheets/Excel knowledge is a plus.