Customers Service Representative Job at Picadailys

Picadailys is a multi-faceted platform that offers various services to its customers. These services include value added services such a bill payments, airtime and data recharge, T.V subscriptions, betting , and gift cards. Picadailys also provides self-services from our partners in the areas of travels and leisure, food and drinks, fitness and entertainment , delivery services and consumables. Additionally, the platform offers brand advertising services including pay per click(PPC), pay per engagement (PPE), pay per action(PPA) and pay per mile (PPM). Picadailys also operates a banking/wallet service that allows users to create virtual accounts, fund wallets, transfer funds, convert currencies, obtain virtual USD cards and prepaid cards.

We are recruiting to fill the position below:

Job Position: Customers Service Representative

Job Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

• This is a full-time -on-site role as a Customer Service Representative at Picadailys in Port Harcourt. As a Customer Service Representative, you will be responsible for providing excellent customer support and ensuring customer satisfaction.
• Your day-day tasks will involve handling customer inquires, resolving issues or complaints, assisting customers with their service needs, and ensuring a positive customer experience.

Responsibilities

• Respond to customer queries, promptly over emails, calls, or chat in a timely and professional manner.
• Track customer interactions and feedback to help improve products and services.
• Handle customer complaints, provide appropriate solutions and follow-up to ensure resolution.
• Collaborate with product and tech teams to address complex queries.
• Provide product information, troubleshoot problems and assist customer with account related inquiries.

Qualifications

• Degree in English and Communication studies or a related field.
• Excellent communication and problem-solving skills.
• Experience in the service industry is a plus.
• Basic computer skills.
• Ability to speak more than one Nigeria major languages is a plus.
• Ability to handle difficult and demanding customers.
• Customer service representative, customer support, and customer service skills.
• Strong multitasking and time management skills.