Data Assurance Analyst Job at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Position: Data Assurance Analyst

Job Identification: 332
Job Location: Lagos
Job type: Full-time

Responsibilities
To ensure all Data and VAS traffic/CDRs are captured and billed appropriately:

• Ensure accurate charging of data and VAS transactions, highlight and escalating incidents of wrong charging.
• Ensure charging of data transaction occurs in set priority from allocated buckets. 
• Close monitoring of new data product to ensure billing and charge configuration aligns with standards.
• Close monitoring of rating groups and detect cases of high data usage from free rating groups.
• APN reconciliation. Detect APNs do not configure on the billing system. 

Validations:

• Detect incorrect tariff configured for data services.
•  Validation of all incentive payments as it relates to Revenue |Assurance 
• Carry out validations of customer base for data, Voice and SMS bundles according to set rules
• Validation of all queries from Customers as it pertains to Data.
• Reconciliation of Billed transactions against value received for Data, voice and SMS products.

To block possible revenue leakage points:

• Perform varying degrees of revenue assurance, UAT tests, and on all Data related products and services to eliminate potential revenue losses.
• Review data subscriptions, voice and SMS bundles to ensure that they are being charged and at the approved rate.
• Detect errors in the billing system for subscriptions
• Monitoring adjustment on the system.

Data Revenue completeness:

• Ensure completeness of revenue reporting on all data (GPRS) network nodes by reconciling traffic from service node against Billing node.
•  To set up necessary controls and KPI’s to achieve Data Assurance Revenue Savings.
• Manage all controls around subscribers Main and Dedicated accounts to ensure completeness and accuracy and identify high risk areas.
• Close monitoring of data trend and revenue) from allocated dedicated account (Bonus and paid Usage).

Accuracy and Completeness of Subscriber Accounts:

• Manage all controls around subscribers Main and Dedicated accounts to ensure completeness and accuracy and identify high risk areas.
• Close monitoring of data usage (trend and revenue) from allocated dedicated account (Bonus and paid Usage).

Qualifications

• 6+ years of experience in Telecommunications industry (Revenue Assurance and Fraud Management Functions).
• Bachelor of Science, MBA an added advantage.
• Oracle 10g (SQL (DB2) for data extraction, data analysis and interpretation)
• Project management and strong analytical skills
• Good use of Microsoft office (Excel, Power point, Visio, Word & Access).
• Good initiative and team spirit
• Supervisory and leadership skills
• Good communication, Planning & Organizing and presentation skills
• Ability to deliver quality services under time pressure
• Ability to excel in a very challenging environment
• Analytical (ability to generate business insights).
• Drive for achievements /results.
• Problem solving.
• Teamwork and collaboration.
• Integrity.
• Knowledge of data products and business rules on data products.
• Knowledge of Network and technology for data transactions.
• Revenue Assurance skills- Reconciliation, investigation and reporting (SQL/Database knowledge is mandatory).