Deputy Manager, Client Services

Caritas is Africa’s leading reputation management consultancy with specialist services for all sectors of the Nigerian economy, including the power and energy sector. We assist clients to build and sustain reputation while enhancing focus on the bottom line.

Job Title:  Deputy Manager, Client Services
Purpose
Coordinate liaison between the agency and business partners/clients.
Coordinate business operations in support of clients’ business and ensure overall flawless service delivery.
Key Roles and Responsibilities

• Improve communication between agency and clients while providing quick responses to clients’ requests.
• Coordinate/manage key deliverables/milestones across clients, with clear delivery dates, accountability/identified 'owners', dependencies, performance against target delivery dates
• Attend client meetings & ensure that meeting notes are sent timely
• Receive, coordinate & provide clients with timely updates & statuses of ongoing projects
• Identify, negotiate and manage strategic relationships with partners, vendors and other stakeholders
• Actively seek industry information on how to improve service offerings to assure client satisfaction

Required Skills and Competencies

• Excellent oral and written communication skills/relationship management skills
• Excellent presentation skills (must be proficient in use of Microsoft Word, Excel, PowerPoint, etc.)
• Must be presentable and well-groomed
• Budget management and problem solving skills

Experience and Qualifications

• 5-7 years experience in similar role in a PR agency, advertising firm, etc.
• Post graduate qualification will be an added advantage
• Possession of relevant certification in marketing
• Bachelor’s Degree in Business Administration, Marketing, Statistics, or any course in social science & humanities.