Director, Account Management Job at Mastercard

Mastercard - We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

We are recruiting to fill the position below:

Job Position: Director, Account Management

Ref No: R-213601
Job Location: Lagos
Employment Type: Full Time

Job Description

• The Manager - Account Management, Financial Institutions is a key role in the West African market & our Sales Organization as we continue to build on our market strategy.
• In this role you will be responsible for our overall relationship with our key customers, setting sales strategies in line with market strategy, and achieving sales goals that drive market share, volume, and revenue growth.
• You will lead and manage existing customer relationships and work with internal stakeholders to identify opportunities and customer needs.

Your Role

• Primary responsibility for managing the relationship at the assigned accounts and strengthen customer engagement at all levels
• Lead and build business development strategy for each assigned account with full responsibility of the profitability
• Engage with Mastercard cross functional teams to design and execute tactical plans to execute the customer strategy and bring relevant business best practices
• Leverage all Mastercard brand, sponsorship properties, products, and technological payment solution to identify new product opportunities and develop bespoke propositions to maximize segment penetration and exceptional customer value
• Grow Mastercard share within the assigned accounts
• Uncover business opportunities and work with Mastercard cross functional team to assess new concepts and ideas of new products that support the market strategy

Responsibilities

• The job holder will carry out responsibilities detailed below in the assigned location within West Africa markets:
• Develop sales pipeline leveraging all available resources in coordination with the product development and account management teams
• Work with Customer Account Managers and Country Managers to identify opportunities to sell new products to existing customers
• Participate in high-level, interactive conversations with key decision makers around new or emerging product opportunities
• Develop financial modelling and business cases for identified opportunities
• Execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing
• Analyze customers’ existing business through profitability modelling, financial forecasting and competitive analysis and recommend opportunities for revenue growth
• Develop long-term growth strategies to optimize mutual profitability across debit and credit business lines
• Work with virtual team of MC subject matter experts to strategically articulate value propositions to close new business opportunities
• Be the responsible “face of MasterCard” to the prospect/customer through high level interactions with key stakeholders such as senior bank executives, country regulatory contacts, representatives of marketing and card vendors as well as third party processing companies.

All About You

• Bachelor's Degree required
• Comprehensive experience executing and managing sales strategies for medium-large-sized accounts in customer/sales roles
• Commercially focused (revenue management and P&L experience), strong solution selling & negotiation skills with sound financial background
• Solid payments industry experience and knowledge of Mastercard's core products and services is an advantage
• Superior interpersonal, communications and especially sales skills
• Self-starter, independent operator and highly proactive
• Experience in identifying strategic opportunities and of managing multiple stakeholder projects.