Engine Field Service Technician - Level II Job at Cummins Inc

Cummins Inc. a global power leader, is a fortune 500 corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems.

By working to coordinate the production, shipment, and delivery of the goods & Customer Service Support required to meet their business needs, Cummins Inc. has been able to more easily meet the demands of their customers.

We are recruiting to fill the position below:

Job Position: Engine Field Service Technician - Level II

ReqID: 2407298
Job Location: Port Harcourt, Rivers
Job Type: Technician

Description

• We are looking for a talented Engine Field Service Technician - Level II to join our team specializing in Service for our Port Harcourt – Field Service Department in Port Harcourt, Nigeria.

In this role, you will make an impact in the following ways:

• Efficient Repairs: By diagnosing and completing less complex engine repairs on-site, you'll ensure minimal downtime for customers.
• Customer Engagement: Your courteous and professional interactions will enhance customer satisfaction and build strong relationships.
• Preventative Maintenance: Performing scheduled maintenance will help prevent major issues and extend the lifespan of engines and components.
• Issue Escalation: Escalating unresolved problems to more experienced technicians ensures that complex issues are addressed effectively.
• Proactive Service: Anticipating and promptly addressing customer needs will improve service efficiency and customer trust.
• Technical Expertise: Using specialized tools and following procedures will ensure high-quality repairs and maintenance.
• Accurate Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records.
• Service Opportunities: Identifying additional service opportunities will help expand business and provide comprehensive solutions to customers.

Responsibilities
To be successful in this role you will need the following:

• Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans using specialized tools and software, ensuring accurate and efficient repairs.
• Technical Proficiency: Expertise in repairing and maintaining mechanical/electrical products, following guidelines and using the required tools to ensure quality and cost-effective repairs.
• Detailed Documentation: Skill in creating and verifying customer and technical information, capturing specific data, and documenting all work accurately in the service management system.
• Effective Escalation: Capability to obtain and utilize technical issue information, escalate complex problems appropriately, and ensure timely and accurate resolution of service tickets.

Education Qualification / Experience

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• B.Sc / HND in Technical related field
• Locally valid driving permit
• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience