Executive & Operations Assistant Job at Oya Abeo

Oya Abeo is a sustainable, vacation-friendly textile brand blending West African artistry with modern design. We create hand-dyed and hand-stamped garments and home textiles, working closely with artisans in Nigeria. Our mission is to preserve culture, empower artisans, and make ethically made textiles accessible to the modern creative woman.

We are recruiting to fill the position below:

Job Position: Executive & Operations Assistant

Job Location: Lagos

About the Role

• We are seeking a highly organized, proactive, and adaptable assistant who thrives in creative environments, anticipates needs before they arise, and can seamlessly support both the founder’s personal and professional life.

Role Overview

• This role combines personal assistance, operations support, content coordination, and customer care.
• You will be the right hand of the founder, ensuring that the studio, brand operations, content schedule, and daily priorities run smoothly without constant oversight.
• This is not a task-based assistant role — we need someone who thinks ahead, solves problems, and keeps the founder focused on creative and strategic priorities.

Key Responsibilities
Customer Service & Brand Support:

• Manage all incoming customer communications (email, WhatsApp, Instagram DMs) with professionalism and brand-aligned tone.
• Track orders, follow up on deliveries, manage replacements, and handle customer concerns independently.
• Maintain records of recurring issues and provide weekly reports on customer feedback trends.

Content & Digital Coordination:

• Help format and upload written and visual content.
• Assist with maintaining a content calendar and ensure all materials are polished and visually appealing.
• Collaborate with the marketing/content team for assets as needed.

Content Creation and Support Personal and Lifestyle Support:

• Shoot photos and videos at the office and studio, including artisan processes and behind-the-scenes content.
• Maintain content library and organize files for easy access by the marketing team.
• Track lighting, batteries, and storage supplies to ensure smooth content production.

Personal and Lifestyle Support:

• Assist the founder with daily logistics and scheduling to ensure smooth operations.
• Coordinate errands, appointments, and household-related needs as necessary.
• Serve as a point of contact for vendors, service providers, and studio/home maintenance issues.

Operations and Errand Support:

• Check in regularly with artisans, oversee production flow, and relay updates.
• Run errands such as picking up supplies, materials, and deliveries.
• Assist with studio and office logistics, including coordinating vendors and transport.

Weekly schedule and Structure:

• Adhere to a set weekly rhythm with minimal supervision.
• Monday–Friday: combine customer service, content management, studio support, and personal assistant duties.
• Weekly reporting to founder, highlighting completed tasks, upcoming priorities, and potential issues.

Skills and Qualification

• Exceptional organizational skills; thrives in structured environments.
• Proactive, detail-oriented, and solution-focused.
• Comfortable in both creative and operational tasks.
• Strong communication skills (English required; Yoruba helpful).
• Tech-savvy: Google Workspace, Notion, Canva, Shopify, social media platforms, iPhone photography basics.
• Ability to manage multiple responsibilities without supervision.
• Positive, calm, and professional demeanor.

Why join Oya Abeo

• Work directly with a visionary founder shaping a legacy brand.
• Blend creative work with operational impact.
• Opportunity to grow within the brand and take on increasing responsibilities.
• Be part of a supportive, culture-focused environment that values initiative and proactive problem-solving.