Experienced Female Guest Service Agent Job at 1 Oak Apartment

1 Oak Apartment is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Guzape,Abuj, making it easily accessible with excellent road networks to other parts of the mainland and the city of Abuja as a whole. The 30-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suite.

We are recruiting to fill the position below:

Job Position: Experienced Female Guest Service Agent (GSA)

Job Location: Guzape, Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Checking guests in and out efficiently and accurately, following hotel procedures.
• Handling guest inquiries and providing accurate information about the hotel’s facilities, services, and local attractions.
• Resolving guest complaints and concerns promptly and effectively, escalating to management when necessary.
• Maintaining an orderly front desk area and lobby, ensuring cleanliness and organization at all times.
• Processing reservations by phone, email, or in person and ensuring all reservations are accurately recorded.
• Handling cash and credit card transactions accurately and efficiently, maintaining a balanced cash register.
• Collaborating with other hotel departments to ensure guests’ needs are met and special requests are handled appropriately.
• Keeping up-to-date with hotel policies, procedures, and promotions.

Skills and Qualifications

• Interested candidates should possess a Bachelor's Degree with 2 years experience.
• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work effectively as part of a team as well as independently.
• Proficiency in computer systems such as MS Office, hotel management software and POS systems.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.
• Interested candidates must live in close proximity to the location.

Salary
N50,000 - N60,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: 1oakapartmentsguzape@gmail.com using the Job Position as the subject of the mail.