Female Client Accounts Officer Job at Sophia ERP Limited

Sophia ERP Limited is reputed as one of Nigeria’s leading Enterprise Solutions Development Organization with deep industry expertise in the provision of robust Technology for Aviation, Manufacturing, Professional Services, Financial Services, Construction, Agriculture, Education, FMCG and a host of other Industries and Sectors.

We are recruiting to fill the position below:

Job Position: Female Client Accounts Officer

Job Location: Ojodu Berger, Lagos
Employment Type: Full-time

Job Description

• The Client Account Officer is generally responsible for managing intra and inter-office communication, maintaining a streamlined administrative system, coordinating manpower for effectiveness, responding to/resolving client queries, developing strategies for improving customer relationships, fostering/on-boarding/maintaining business relationships with new and existing customers.

Job Responsibilities
Finance:

• Document and Report on all financial transactions of the Company.
• Effectively manage Company’s cash flow and recommend financial actions by analyzing accounting options.
• Generate and send Invoices and Receipts upon payment.
• Prepare accounts, Tax returns and work with Auditor to ensure compliance with all Tax obligations to Tax Authorities.
• Analyze/summarize financial status by collecting information; preparing balance sheet, profit and loss statement and other key management reports.
• Monitor, Liaise and send prompt reminders to Clients on all Periodic or Custom Service offerings.
• Administer Payroll and effect payment to all 3rd Party Vendors.

Client Service:

• Communicate effectively with clients on all requests, queries using available and authorized channels to ensure speedy response and resolution.
• Communicate with teams and management on Project status with the view to ensuring Client satisfaction and Project implementation based on Project scope, standard and timeline.
• Inspire/promote/pursue repeat business from clients.
• Monitor, measure and report on client satisfaction per business engagement.
• Ensure full and proactive compliance with Client SLAs/Agreements/Contract terms and escalate unacceptable performance to Management.
• Organize/schedule, coordinate/participate and report on client meetings, appointments and other presentations.
• Provide relevant information to all clients on Company’s Services and Products.

Education / Professional Qualification

• B.Sc. in Accounting or Economics.
• Minimum 2 years of working experience in similar role.

Key Competencies:

• Self-motivation
• Integrity
• Business acumen and interest
• Performance and Task driven Team Leader who can meet deadlines
• Effective Communication
• Interpersonal and People Management Skills
• Customer centric and organizational skills
• Analytical and strategic thinking
• Multi-tasking capability
• Proficiency in the use of any Accounting Software and general IT tools.

Note: Only qualified candidates will be contacted.