Customer Support Representative (Travel) Job at Univacity

Univacity is an EdTech startup with a primary goal of making education from schools worldwide easily attainable to students all over the world. Using cutting edge technology to support Schools, Recruiters, and students in the admission, visa, and travel process.

We are recruiting to fill the position below:

Job Position: Customer Support Representative (Travel)

Job Location: Lekki II, Lagos
Employment type: Full-time

Job Description

• We’re seeking a Customer Support Representative to assist students and other users with inquiries related to our educational services, including program applications, tour bookings, scholarship searches, and more.
• The ideal candidate will provide exceptional support by promptly responding to inquiries through our online channels and guiding users through platform functionalities.
• Additionally, knowledge of travel processes and visa requirements is essential to support students effectively, as many of them will be exploring international educational opportunities.

Responsibilities

• Respond promptly to customer inquiries through our online support channels (email, chat, and social media).
• Assist students in navigating the platform to apply for programs, book educational tours, and use other services.
• Provide accurate and detailed information about application processes, tour bookings, scholarships, accommodation, and visa assistance.
• Offer knowledgeable advice regarding travel processes and documentation requirements for students planning to study abroad.
• Troubleshoot common issues and provide effective solutions, ensuring a smooth user experience.
• Escalate complex queries to the appropriate department as necessary.
• Track and report user feedback to help us continuously improve our services.
• Stay up-to-date on educational and travel policies to provide relevant and accurate assistance.

Requirements

• Prior experience in customer support, preferably within the education or travel industry.
• Familiarity with educational admissions processes and general knowledge of international travel requirements.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to multitask and handle a high volume of inquiries efficiently.
• Basic knowledge of CRM and support software is a plus.
• Proactive attitude and a willingness to learn about all Univacity services.