Female Customer Care Representative Job at AK Entertainment

AK Entertainment is an innovative leader in the online betting industry, offering a wide array of sports betting and casino gaming experiences. We are committed to providing our customers with top-tier entertainment through cutting-edge technology, secure platforms, and fair play. At AK.bet, we foster a dynamic and inclusive workplace where creativity, collaboration, and professional growth are encouraged. Join our team and be part of a company that values excellence, integrity, and the pursuit of delivering exceptional gaming experiences.

We are recruiting to fill the position below:

Job Position: Female Customer Care Representative

Job Location: Jabi, Abuja (FCT)
Employment Type: Full-time

Job Responsibilities

• Managelargeamounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Must have a First Degree
• Must be with 20-28 years of age
• Must have high proficiency level in the use of computer and its software, troubleshoting skill and social media platforms
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Salary
N100,000 - N150,000 / Month.

Method of Application
Interested and qualified candidates should send their CV to: akentertainment.hr@gmail.com using the Job Position as the subject of the mail.