Female Front Desk Officer Job at Jotna Group

Jotna Group is a leading beverage manufacturing and related packaging company which comprises of 3 operating companies, The La Casera Company Plc. (A Leading Beverage Manufacturing Company in Nigeria), Prima Corporation Limited (Largest manufacturers of Preforms & Closures in West Africa), Engee PET Manufacturing Nigeria Limited (Manufacturers of food-grade PET Resins with a world-class plant, located in Igbesa, Ogun State, Nigeria).

We are recruiting to fill the position below:

Job Position: Female Front Desk Officer 

Job Location: Coker, Lagos (Onsite)
Employment Type: Full-time
Reports to: Administrative Manager

Job Description


  • We are looking for a Front Desk Officer who will be responsible for managing front office reception and administrative duties which include answering telephones, receiving visitors, providing customer assistance, data processing, and record-keeping.

Key Responsibilities
Customer Service:

  • Provide exceptional customer service to guests; receive the public and answer questions, in person and by telephone; respond to inquiries from employees, clients and others and refer, when necessary, to the appropriate person, official or department in line with corporate policies and procedures.

Administrative Duties:

  • Manage Corporate Office front desk operations; complete, develop and maintain forms in accordance with company procedures; prepare outgoing mail; sort and distribute incoming mails within the office, and coordinate the flow of information both internally and externally.

First Point Of Contact:

  • Acts as first point of contact for external visitors wishing to contact the company to ensure that only those having genuine and acceptable reasons may do so.

Problem-Solving And Decision Making:

  • Handle complaints and resolve grievances and conflicts with customers. Supervise other clerical staff, including trainings and orientation.
  • Exercise initiative to identify and deal with problems and issues that arise to ensure smooth running of the front office.

Secretarial And Clerical Duties:

  • Answer central telephone system and direct calls accordingly.
  • Organize and maintain paper and electronic files and keep records of collections and disbursements.

Requirements

  • Bachelor’s Degree or HND in any relevant is required.
  • Minimum of 1 year of work experience in a similar role.
  • Excellent Knowledge of Microsoft Office Suite.
  • Excellent Organization and Planning Skills.
  • Problem Solver
  • Excellent Communication Skills
  • Must be very presentable as a Female
  • Good Interpersonal Skills
  • Very good team player.