Field Manager Job at WIOCC Nigeria Limited

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa’s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.

We are recruiting suitable candidates to fill the position below:

Job Position: Field Manager

Job Location: Lagos
Job Type: Full-time

Job Objective

• Lead and manage the Field Engineer team, to provide field support, resolve escalated incidents and assigned problems, maintain the WIOCC Network.
• To be acknowledged as the regional field expert within the Company.

Key Duties & Responsibilities

• Lead and manage 24/7 regional field team, escalation / on-call
• Manage PoP facilities and data centre supplier management
• Establish and manage field routine maintenance activities, comply with health & safety legislation
• Champion the development, use of and ensure data integrity of NetSuite
• Manage spares inventory, local records and data reconciliation with NetSuite
• Manage the lab and bench testing area
• Network installation, testing & commissioning, bringing into service, integration
• Network quality and performance management
• Lead problem resolution relating to field issues
• Creation of routine & ad hoc reports as needed
• Assist other departments and lead and report on projects as requested by the Programme Manager
• Adhere to, lead compliance with, and develop Company policies and procedures
• Innovate, report on and continually improve on operational and network KPIs
• Service reporting excellence for both internal, clients and suppliers
• Mentorship & training of regional field team on technical competency.

Minimum Qualifications

• Bachelor’s Degree (or equivalent work experience) in a technical field
• Technical certifications CCNA or JNCIA, CCNP or JNCP (desirable) or equivalent work experience.

Experience & Skills:

• Requires minimum of 6 years’ technical experience in telecom industry, with desirably at least 3 years in second level technical support or equivalent and essentially 3 years in a team leader role
• Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
• Knowledge in supporting transmission and switching equipment i.e. Mikrotik, Juniper, Tejas Networks etc
• Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
• Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
• Experience in network monitoring tools e.g. Cacti, MRTG, PRTG, NPM etc
• Ability to share knowledge and mentor other team members
• Effective written and verbal communications skills evidenced by previous work history and accomplishments
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment.

Attributes:

• Team leader & manager, motivator, client focused, relationship builder
• Integrity, honest with high ethical standards, boundless, passionate and flexible
• Good English language communicator with a natural aptitude for dealing with people
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Excellent network diagnostic and problem-solving skills.

Method of Application
Interested and qualified candidates should send their updated CV including three referees to: applications@wiocc.net using the Job Position as the subject of the mail.