Front Desk / Administrative Personnel Job at Role Model School

Role Model School (RMS) - We are delighted that you are considering RMS for your child’s education. RMS is a Christian school founded in 2001 by Daystar Christian Centre, and we have kept a holistic record of excellence since then. At Role Model School, we provide excellence in all areas of life. We value education highly and recognize it as the foundation and future of our nation.

We are recruiting to fill the position below:

Job Position: Front Desk / Administrative Personnel

Job Location: Oregun - Ikeja, Lagos
Employment Type: Full-time

Job Summary

• Front desk/ Administrative Personnel will undertake all receptionist and clerical duties at the desk of the main entrance.
• He/she will act as support to the school being the first contact / front line in receiving visitors, staff and pupils to the school. He/she will also provide general administrative support duties to staff.

Job Responsibilities

• Welcoming, receiving, signing in and dealing with and directing staff, pupils, parents, school governors, school visitors and other stakeholders as appropriate
• Managing the staff, pupils, parents and visitors to the school entry system
• Operating the school’s main telephone, transferring calls, or taking and delivering messages as appropriate
• Managing the school’s primary inbox, replying, forwarding messages and making appointments for staff as appropriate
• To build and manage the ambience of the front office.
• Manage incoming calls in a pleasant phone manner.
• Manage correspondence between school, parent and prospective parent
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with Parents/Pupils/Colleagues through open and interactive communication.
• Provide accurate, valid and complete information during the inquiry.
• Handle parent complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of parent interactions, process and file documents
• Participate in the admission process
• undertake other duties as directed.

Person’s Specification

• Education: A Degree in Humanities or any Social Sciences from a reputable University
• Experience: At least two (2) years’ work experience within an administrative team.

Job Competencies:

• Good command of written and spoken English
• Strong phone contact handling skills and active listening
• Familiarity with MS office package
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work in a team
• Good administrative skills.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@rolemodelschool.com using the Job position as the subject of the mail.