Front Desk / Customer Service Officer Job at Role Model School
Role Model School, a Christian Nursery and Primary school, is recruiting to fill the position below:
Job Position: Front Desk / Customer Service Officer
Job Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
- Front desk/ Administrative Personnel will undertake all receptionist and clerical duties at the desk of the main entrance.
- He/she will act as support to the school being the first contact / front line in receiving visitors, staff and pupils to the school.
- He/she will also provide general administrative support duties to staff.
Responsibilities
- Welcoming, receiving, signing in and dealing with and directing staff, pupils, parents, school governors, school visitors and other stakeholders as appropriate
- Managing the staff, pupils, parents and visitors to the school entry system
- Operating the school’s main telephone, transferring calls, or taking and delivering messages as appropriate
- Managing the school’s primary inbox, replying, forwarding messages and making appointments for staff as appropriate
- To build and manage the ambiance of the front office.
- Manage incoming calls in a pleasant phone manner.
- Manage correspondence between school, parent and prospective parent
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with Parents/Pupils/Colleagues through open and interactive communication.
- Provide accurate, valid and complete information during the inquiry.
- Handle parent complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of parent interactions, process and file documents
- Participate in the admission process
- undertake other duties as directed.
Requirements
- Degree in Humanities or any Social Sciences from a reputable University
- At least two (2) years of work experience within an administrative team.
- Good command of written and spoken English
- Strong phone contact handling skills and active listening
- Familiarity with MS Office package
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work in a team
- Good administrative skills.
Method of Application
Interested and qualified candidates should send their CV to: %20recruitment@rolemodelschool.com using the Job Position as the subject of the mail.
Similar Jobs
- Front Desk / Admin Officer Job at HR Light Consult
- Front Desk & Admin Officer Job at Total Data Limited
- Branch Service Manager Job at Keystone Bank
- Call Center Agent Job at Lagoon Hospitals
- Cashier Job at Bolton White Group
- Chief of Staff Job at Maurice Xandra Solutions Limited
- Administrative Coordinator Job at Sightsavers
- Executive Assistant Job at Rainoil Limited
- Receptionist / Front Desk (Strictly for Ladies) Job at Shodex Gardens
- Cashier / Sales Attendant Job at Fortis Pharmacy & Stores