Front Desk Officer Job at Elvaridah

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Victoria Island, Lagos
Employment Type: Full-Time / Shift-Based
Department: Front Office
Reports To: Front Office Manager / Duty Manager

Job Summary

• The Front Desk Officer is the first point of contact for guests in a luxury hotel and plays a critical role in delivering exceptional hospitality experiences.
• The role requires professionalism, attention to detail, strong communication skills, and a genuine passion for guest satisfaction.
• The GSA is responsible for welcoming guests, managing check-in and check-out processes, handling guest inquiries, and ensuring personalized, seamless service in line with the hotel’s luxury standards.

Key Responsibilities
Guest Relations & Experience:

• Welcome guests warmly upon arrival and ensure a professional, courteous first impression.
• Perform efficient check-in and check-out procedures in accordance with hotel standards.
• Anticipate guest needs and provide personalized service at all times.
• Handle guest inquiries, requests, and complaints promptly and professionally, escalating when necessary.
• Maintain a high level of confidentiality and discretion regarding guest information.

Front Desk Operations:

• Manage room allocations, upgrades, and special requests accurately.
• Coordinate with Housekeeping, Concierge, Engineering, and Food & Beverage teams to ensure smooth guest experiences.
• Process payments, deposits, refunds, and billing inquiries accurately.
• Maintain accurate guest records and update the Property Management System (PMS).
• Handle reservations, cancellations, and modifications when required.

Communication & Coordination:

• Provide clear and accurate information about hotel facilities, services, and local attractions.
• Liaise with other departments to ensure guest requests are fulfilled promptly.
• Communicate VIP arrivals, special occasions, and guest preferences to relevant teams.

Standards, Safety & Compliance:

• Adhere strictly to luxury service standards, brand guidelines, and SOPs.
• Ensure compliance with hotel policies, health & safety regulations, and security procedures.
• Maintain a clean, organized, and professional front desk environment.

Sales & Upselling:

• Promote hotel services, amenities, and upgrades to enhance guest experience and revenue.
• Support loyalty programs and encourage repeat business.

Qualifications & Experience

• Minimum of OND qualification.

Required Skills & Competencies:

• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Professional appearance, grooming, and etiquette.
• Ability to remain calm and courteous under pressure.
• Attention to detail and strong organizational skills.
• Proficiency in hotel PMS and basic computer applications.
• Ability to work flexible shifts, including nights, weekends, and public holidays.