Front Desk Officer Job at Invealth Partners Limited

Invealth Partners Limited - Our client, a reputable Hospital, is recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

• The Front Desk Officer (FDO) will be responsible for providing exceptional customer service, managing patient flow, and performing administrative tasks to ensure a smooth and efficient operation of the hospital's front desk.

Key Responsibilities

• Patient registrations and admissions, verify demographics, collect necessary documents, ensure accurate and timely admission processes.
• Must have a good command of both spoken and written English, should be a social media savy, handle phone calls, respond to inquiries, and direct calls to appropriate departments.
• Handle patient complaints and concerns empathetically and professionally.
• Coordinate patient transfers and discharges.
• Ensure timely and accurate communication with clinical staffs.
• Maintain patient confidentiality and adhere to HIPAA guidelines.
• Manage patient records, reports, and databases.
• Perform data entry, filing, and photocopying as needed.
• Maintain a clean and organized front desk area.
• Ensure secure handling of sensitive information and materials.
• Work collaboratively with multidisciplinary teams to achieve hospital goals.
• Participate in quality improvement initiatives to enhance patient satisfaction and experience.

Requirements

• Bachelor in Management Science or related field.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Basic computer skills and knowledge of hospital information systems.
• Familiarity with medical terminology and hospital operations.
• Applicant must reside in Port Harcourt.

Salary Range
N60,000 - N70,000 Monthly.

Method of Application
Interested and qualified candidates should send their Applications to: careers@invealthpartners.com using the Job Position as the subject of the mail.