Front Office Manager Job at Mulligan Hotel
Mulligan Hotel is a private Nigerian Group of Companies, operating retail, hospitality and property business.
We are recruiting to fill the position below:
Job Position: Front Office Manager
Job Location: Sabo - Yaba, Lagos
Employment Type: Full-time
Position Summary
- Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
- Front Office Manager also supervises all activities at the Gym and Information Technology (IT) unit.
Duties and Responsibilities
- Trains, cross-trains, and retrain all front office personnel.
- Schedules the front office staff.
- Supervises workload during shifts.
- Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
- Reviews and completes credit limit report.
- Evaluates the job performance if each front office employee.
- Maintains working relationships and communicates with all departments.
- Maintains master key control.
- Works within the allocated budget for the front office.
- Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
- Checks cashiers in and out and verifies banks and deposits at the end of each shift.
- Enforces all cash-handling, check-cashing, and credit policies.
- Conducts regularly scheduled meetings of front office personnel.
- Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
- Upholds the hotel's commitment to hospitality.
- Prepare performance reports related to front office.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.
- Monitor selling status of house daily. Ie flash report, allowance etc.
- Monitor high balance guest and take appropriate action.
- Ensure implementation of all hotel policies and house rules.
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Prepare revenue and occupancy forecasting.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
- Monitor all V.I.P's special guests and requests.
- Maintain required pars of all front office and stationary supplies.
- Review daily front office work and activity reports generated by Night Audit.
- Review Front office log book and Guest feedback forms on a daily basis.
- Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
- Perform other duties as requested by management.
Requirements
- Minimum of Bachelor's Degree.
- 5+ years of experience in a similar position.
- Must be able to read, speak, write, and understand the primary language used in the workplace.
- Proficient knowledge of human resources management.
- Excellent communication skills
- Available to work on-call, shifts, after hours, over weekends, and on public holidays.
Method of Application
Interested and qualified candidates should send their CV in MS Word or PDF to: career.dominostores@gmail.com using "Front Office Manager" as the subject of the mail.
Note: Only qualified candidates would be shortlisted.
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