Front Office Manager Job at Mulligan Hotel

Mulligan Hotel is a private Nigerian Group of Companies, operating retail, hospitality and property business.

We are recruiting to fill the position below:

Job Position: Front Office Manager

Job Location: Sabo - Yaba, Lagos
Employment Type: Full-time

Position Summary


  • Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
  • Front Office Manager also supervises all activities at the Gym and Information Technology (IT) unit.

Duties and Responsibilities

  • Trains, cross-trains, and retrain all front office personnel.
  • Schedules the front office staff.
  • Supervises workload during shifts.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Resolves guest problems quickly, efficiently, and courteously.
  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
  • Reviews and completes credit limit report.
  • Evaluates the job performance if each front office employee.
  • Maintains working relationships and communicates with all departments.
  • Maintains master key control.
  • Works within the allocated budget for the front office.
  • Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
  • Checks cashiers in and out and verifies banks and deposits at the end of each shift.
  • Enforces all cash-handling, check-cashing, and credit policies.
  • Conducts regularly scheduled meetings of front office personnel.
  • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
  • Upholds the hotel's commitment to hospitality.
  • Prepare performance reports related to front office.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.
  • Monitor selling status of house daily. Ie flash report, allowance etc.
  • Monitor high balance guest and take appropriate action.
  • Ensure implementation of all hotel policies and house rules.
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
  • Prepare revenue and occupancy forecasting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
  • Monitor all V.I.P's special guests and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review daily front office work and activity reports generated by Night Audit.
  • Review Front office log book and Guest feedback forms on a daily basis.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
  • Perform other duties as requested by management.

Requirements

  • Minimum of Bachelor's Degree.
  • 5+ years of experience in a similar position.
  • Must be able to read, speak, write, and understand the primary language used in the workplace.
  • Proficient knowledge of human resources management.
  • Excellent communication skills
  • Available to work on-call, shifts, after hours, over weekends, and on public holidays.

Method of Application
Interested and qualified candidates should send their CV in MS Word or PDF to: career.dominostores@gmail.com using "Front Office Manager" as the subject of the mail.

Note: Only qualified candidates would be shortlisted.