General Manager Job at Excel and Grace Consulting

Excel and Grace Consulting is a fast-paced business consulting organization with a track record of delivering exceptional business solutions to small and medium-scale enterprises in Nigeria, Ghana, Germany, Switzerland, Canada, etc. We are certified management consultants with the International Council of Management Consulting Institutes (CMC-Global) with over 18 years of experience. Our team of experts and consultants have authored over 20 books on business management, business structure, business operations, human resources, organizational structure, employee development, money management, and so on.

We are recruiting to fill the position below:

Job Position: General Manager

Job Location: Port Harcourt, Rivers
Employment Type: Full-time
Reports To: Managing Director / Executive Management

Job Summary

• The General Manager will be responsible for overseeing the overall operations, performance, and profitability of the hotel.
• This role requires a dynamic and experienced hospitality professional with strong leadership, financial, and operational management skills.
• The ideal candidate will ensure the hotel delivers an exceptional guest experience while meeting business goals and maintaining brand standards.

Key Responsibilities
Strategic & Operational Leadership:

• Provide strategic direction for the hotel’s daily operations, ensuring all departments (front office, housekeeping, food & beverage, maintenance, etc.) function efficiently.
• Develop and implement operational plans to improve service delivery and overall guest satisfaction.
• Ensure compliance with company policies, hospitality standards, and regulatory requirements.

Financial Management:

• Prepare and manage annual budgets, forecasts, and financial reports.
• Monitor revenue streams and expenses to achieve profitability and cost-efficiency targets.
• Identify opportunities to improve financial performance, including revenue generation, cost control, and operational efficiency.

Business Development & Marketing:

• Drive business growth through innovative marketing, partnerships, and promotional strategies.
• Build and maintain relationships with corporate clients, travel agencies, and event planners.
• Analyze market trends and competitor activities to identify business opportunities.

Guest Experience Management:

• Ensure the highest standards of customer service and hospitality are consistently delivered.
• Oversee guest feedback systems and ensure prompt resolution of complaints.
• Promote a customer-focused culture throughout the hotel.

Human Resource & Team Development:

• Lead, motivate, and manage all hotel staff to achieve operational excellence.
• Oversee recruitment, training, and performance management processes.
• Create a positive work environment that fosters teamwork, accountability, and continuous improvement.

Compliance & Quality Assurance:

• Ensure all departments adhere to safety, health, and hygiene standards.
• Regularly inspect facilities and operations to ensure service quality and brand consistency.
• Implement standard operating procedures (SOPs) across departments.

Qualifications & Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5–7 years of experience in hotel or hospitality management, with at least 3 years in a leadership role.
• Strong financial management skills, with experience handling budgets and profit & loss (P&L) statements.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hotel management software (PMS, Opera, or similar systems) preferred.
• Strong organizational and decision-making abilities.
• Ability to work flexible hours, including weekends and holidays, as required by business operations.

Key Competencies:

• Strategic and analytical thinking
• Customer service excellence
• Financial and business acumen
• Strong leadership and team management
• Effective communication and negotiation skills
• Adaptability and problem-solving ability.

Compensation & Benefits

• Monthly Salary: N250,000 - N300,000 (based on experience and qualifications)
• Performance-Based Incentives available
• Other benefits as per company policy.

Method of Application 
Interested and qualified candidates should send their CV to: eandg.tprecruiters@gmail.com using "General Manager-PH" as the subject of the email.