Graduate Customer Support Executive

Zoto is Mahindra Comviva’s latest brand. Zoto is Nigeria's leading mobile phone recharge solution. Zoto provides you with the fastest & safest way to recharge your mobile phone in Nigeria. Get your cash back with every recharge & recharge for family and friends easily.

We are recruiting to fill the position below:

Job Title: Customer Support Executive

Location: Lagos

Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Prepare and distribute customer activity reports
• Communicate and coordinate with internal departments
• Follow up on customer interactions

Requirement

• Only applicants with Experience as a Customer Service Representative would be considered