Head of Operations Job at Robert Walters

Robert Walters - Established in 1985, Robert Walters is a world-leading specialist professional recruitment group. We employ over 4,100 talented people across 30 countries worldwide.

We are recruiting to fill the position below:

Job Position: Head of Operations
Job Location: Nigeria
Employment Type: Full-time

Job Responsibilities

• Team Leadership and Development: Recruiting, training, and leading a high-performing operations team
• Operational Oversight: Developing and implementing operational policies and procedures to ensure smooth and consistent operations across all restaurant locations.
• Quality Control: Implementing and maintaining quality control measures to ensure that all products and services consistently meet or exceed the brand's standards.
• Financial Management: Working closely with the finance department to develop and manage budgets for each restaurant location.
• Guest Experience: Prioritising and enhancing the overall guest experience by monitoring customer feedback and implementing improvements.
• Compliance and Regulatory Adherence: Ensuring all restaurants comply with local health and safety regulations, food safety standards, and other relevant legal requirements.

Candidate Requirements

• Bachelor's Degree in Business Administration, Hospitality Management, or a related field.
• Proven experience in a senior operations role within the restaurant industry.
• Strong understanding of restaurant operations, financial management, and customer service.
• Ability to think strategically and solve problems effectively.
• Familiarity with industry trends and best practices.