Hilton Worldwide Ongoing Recruitment


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day

.  And, our amazing Team Members are at the heart of it all!

We are recruiting to fill the position of:

 

Job Position: Laundry Supervisor

Job Number: HOT07BZH
Job Location: Curio Lagos Airport Gate Side One Road, Murtala International Airport Ikeja
Schedule: Full-time
Brand: Curio Collection by Hilton
Shift: Day Job
Job Level: Supervisor/Team Leader
Job: Housekeeping and Laundry

Job Description

  • A Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries.

What will I be doing?
As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience. A Laundry Supervisor will also be required to ensure quality controls are in place and manage customer service inquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage overall daily operations of the Laundry Department
  • Ensure quality controls are in place for all laundry processes, rejecting any exceptions
  • Maintain cleanliness of the laundry area
  • Train, develop, and appraise the laundry team
  • Ensure linen and housekeeping supplies are ordered and controlled in line with Business and Events
  • Carry out stock takes
  • Ensure par stocks are maintained
  • Take receipt of stock and ensure safe storage
  • Manage customer service issues quickly and effectively
  • Oversee the issuing of linen via a requisition system
  • Ensure team members adhere to all Health and Safety Regulations
  • Carry out any other reasonable task set by the hotel's management.

What are we looking for?
A Laundry Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Good organisational and planning skills
  • Good communication skills.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous hotel or leisure sector experience
  • Previous experience at Supervisory level.

Interested and qualified candidates should:Click here to apply


Job Position: Laundry Attendant

Job Number: HOT07BZD
Job Location: Curio Lagos Airport Gate Side One Road, Murtala International Airport Ikeja
Schedule: Full-time
Brand: Curio Collection by Hilton
Shift: Day Job
Job Level: Team Member
Job: Housekeeping and Laundry

Job Description

  • A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing?
As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

  • Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards
  • Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
  • Provide excellent guest service
  • Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
  • Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others
  • Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
  • Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering)
  • Control makes monthly Lost and Found and donations
  • Check the uniforms and send for cleaning and / or repair
  • Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
  • Makes daily guest clothing release of guests that use the laundry service
  • Makes monthly closing of Laundry expenses and provision of same
  • Replaces (a) Laundry Attendant in case of holidays, days off or absences

What are we looking for?
A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

  • Planning and organizing
  • Good oral and written communication
  • Previous experience in Laundry
  • Good interpersonal skills
  • Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
  • Committed to delivering a high level of customer service
  • Excellent standards of clean.

It is advantageous in this position if you demonstrate the following capabilities and advantages:

  • Ability to work in a team
  • Excellent attention to detail
  • Positive Attitude.

Interested and qualified candidates should:Click here to apply


Job Position: Housekeeping Floor Supervisor / Accommodation Supervisor

Job Number: HOT07BZJ
Job Location: Curio Lagos Airport Gate Side One Road, Murtala International Airport Ikeja
Schedule: Full-time
Brand: Curio Collection by Hilton
Shift: Day Job
Job Level: Supervisor / Team Leader
Job: Housekeeping and Laundry

What will I be doing?
As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:

  • Allocate work duties to Team Members
  • Perform routine inspections of all check out rooms and spot checks of all occupied rooms
  • Report and follow up on any maintenance defects or other issues
  • Inspect, routinely, service areas, storerooms and corridors
  • Schedule and supervise deep cleaning and any other projects
  • Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
  • Manage, efficiently, stock control and the maintenance of equipment
  • Provide excellent Guest service, including VIP and other special requirements
  • Ensure the adherence to hotel brand standards at all times.

What are we looking for?
Housekeeping Floor Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a Housekeeping supervisory role
  • A successful track record of managing a team
  • Strong organizational and analytic skills
  • Attention to details
  • Strong communication skills
  • A passion for delivering exceptional levels of guest service
  • Proficiency, preferred, with computers and computer programs, including Microsoft Office.

Interested and qualified candidates should:Click here to apply

Click here to Apply