Hostess & Outlet Supervisor Job at Greys Bistro

Greys Bistro is a food business with a presence in two major cities in Nigeria, Ibadan and Lagos. We are dedicated to offering healthy, nutritious, tasty, and affordable meals through innovative approaches. With a focus on customer satisfaction, convenience, and culinary excellence, we provide a range of services including takeout, in-dining, online ordering, event catering, home deliveries, and bulk orders. Our commitment to quality and passion for food has positioned us as a reliable choice for individuals, families, and businesses seeking exceptional dining experiences.

We are recruiting to fill the position below:

Job Position: Hostess & Outlet Supervisor

Job Location: Ibadan, Oyo
Employment Type: Full-time

Job Description

• We are seeking a dynamic and customer-focused individual to join our team as a Hostess and Operations Lead/Supervisor for our restaurant outlet, specializing in take-out options.
• This multifaceted role involves overseeing day-to-day operations, supervising a team of hostesses, and actively engaging with mall visitors to attract and serve our valued customers.

Key Responsibilities
Operations Leadership:

• Assume a leadership role in the restaurant outlet, ensuring smooth operations during opening hours.
• Coordinate and delegate tasks to the hostess team, monitoring their performance and providing guidance as needed.
• Collaborate with the management team to enhance operational efficiency, streamline processes, and uphold high-quality service standards.
• Manage inventory levels, restocking as necessary, and liaise with the inventory control team.

Customer Engagement and Sales:

• Greet and welcome customers in a friendly and professional manner, creating a positive and inviting atmosphere.
• Actively approach mall visitors, promoting our take-out options and encouraging them to experience our offerings.
• Provide detailed information about our menu, specials, and promotions, with a focus on enticing customers to place orders.
• Handle customer inquiries, resolve issues, and ensure an exceptional dining experience from order placement to collection.

Hostess Supervision:

• Supervise a team of hostesses, assigning tasks, managing schedules, and conducting performance evaluations.
• Foster a cohesive and motivated team environment, providing coaching and training to enhance service skills.
• Monitor hostess interactions with customers to ensure consistent professionalism, warmth, and attentiveness.

Order Management:

• Oversee the accurate and efficient processing of customer orders, ensuring they are prepared promptly and meet quality standards.
• Collaborate with kitchen staff to ensure timely order preparation and minimize customer wait times.
• Handle cash and electronic transactions securely and accurately.

Hygiene and Presentation:

• Maintain a clean and organized restaurant environment, adhering to hygiene and sanitation standards.
• Ensure that the restaurant outlet is aesthetically appealing, well-maintained, and reflective of our brand image.

Qualifications and Requirements

• High School Diploma or equivalent; additional education or certification in Hospitality, Business, or related fields is a plus.
• Proven experience in a customer-facing role, preferably within the food and beverage industry.
• Organizational and multitasking abilities to manage both customer interactions and operational tasks.
• Basic math skills and proficiency in handling transactions.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of customers.
• Sales-oriented mindset and comfort in approaching potential customers.
• Familiarity with restaurant operations and hygiene standards.
• Flexibility to work evenings, weekends, and holidays.

Benefits

• Health Insurance for employee and dependent(s)
• Opportunities for growth and advancement within the organization.

Method of Application
Interested and qualified candidates should send their Resume and Cover Letter (optional but gives an edge) to: trrueenvogue@gmail.com and copy u.ebere@trueenvogue.com using the Job Position as the subject of the mail.