HR Senior Specialist Job at NCR Corporation

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

We are recruiting to fill the position below:

Job Position: HR Senior Specialist 
Job Location: Lagos

Job Description

• We are currently seeking a Senior Human Resources Generalist for our office in Nigeria. This position will work within the HR Team for Middle East and Africa providing senior consultation to managers and employees.
• NCR has an established presence in Nigeria and this role will work closely with site based management to ensure that Employee/Labour Relations, Recruitment, Employee Development are effectively managed, helping to create a productive and engaging work environment where we can build success for the company.
• This position is also responsible for executing company workforce initiatives as developed by the HR Strategic Business Partners, and Talent & Organizational Effectiveness, Workforce Planning and Total Rewards Strategies.

Key Areas of Responsibility

• Proactively executes the Employee/Labour Relations Strategy
• Handles escalated issues within HR Central that cannot be resolved by HR Representatives to employees and manages overall HR support.  This includes all matters under the support of HR that are not resolved in Tier I.
• Consults, participates and where appropriate leads specific business aligned projects as defined by the business or HR leadership
• Ensures statutory / employment law and company policy compliance in Nigeria and Ghana
• Supports the deployment of Corporate programs, e.g. Employee Engagement, Talent Management and Organizational Effectiveness
• Partners with managers and employees to drive the development and execution of employee performance improvement plans
• Manages employee relations issues such as harassment, discrimination, or conflict in a manner that mitigates company risk and leads to successful resolution.  Partners with local legal counsel, security and employee representative bodies/ unions (where appropriate). Conducts investigations/inquiries as necessary
• Coordinates with HR Strategic Business Partners in the execution of the people strategy for company workforce initiatives such as reductions in force, divestitures, mergers and acquisitions
• Drives engagement with the HR Central Contact Centre and identifies work processes to transition to HR Shared Services management
• Retains awareness and applies knowledge of the local country/NCR environment
• Provides consultative support and guidance to managers on implementation / execution of  HR programs
• Partner with team members throughout the HR organization (Centres of Excellence and HRBPs) to communicate and educate on HR policies, procedures, and compliance. Acts as primary point of contact for COEs identifying areas/topics of improvements, program implementation / execution 

Basic Requirements

• Bachelor's degree in Human Resources, Management or some related field eg. Employment Law.
• Minimum 8 years’ experience working as an HR consultant in an operational role.
• Minimum 8 years’ experience in Employee Relations, including grievance, disciplinary, dismissal etc  
• Working knowledge of employment laws compliance requirements in Nigeria / Ghana
• Strong consultative skills
• Strong communication, negotiation & conflict resolution skills
• Demonstrated ability to collaborate with other departments to deliver successful outcomes to complex issues
• Strong vendor relationship management skills
• Focus on continuous improvement and business efficiencies
• Experience working on various HR programs/projects

Preferred Requirements:

• Professional HR designations
• Excellent knowledge of English language is a must
• Change Management experience
• Strong Negotiating Skills
• Excellent Communicator
• Previous experience working in challenging Employee/Labour Relations environment