Inbound Customer Service Agent Job at BFREE

BFREE - Over 300 million consumers are over-indebted in emerging markets - we are helping them to B(e)FREE of debt because it sucks to be in debt. BFREE was founded in 2020 by digital lending executives that were deeply unsatisfied with the existing credit collection infrastructure in emerging markets. Backed by leading African Venture Capital funds we are now reinventing credit collection step by step to make the process more efficient, scalable, and user-friendly while giving customers back control over their financial health.

We are recruiting to fill the position below:

Job Position : Inbound Customer Service Agent (Hausa Speaking)

Job Location: Lagos
Department: Customer Service
Employment Type: Full-Time

Job Description

• Monitor all incoming calls from customers for all inquiries about products and services.
• Manage all customer inquiries and summarize the same to be presented to management.
• Maintain knowledge on all customer requirements and provide appropriate solutions.
• Maintain accuracy of all data and verify the same for all customer services.
• Assist various departments to facilitate recovery.
• Analyze all customer issues and assist to resolve them within the required timeframe.
• Coordinate with customers and ensure appropriate questioning to identify issues.
• Analyze all issues and recommend alternative solutions to ensure quick resolution.

Requirements

• Academic Qualification: B.Sc / HND / OND / NCE in any field
• Proficiency in Hausa language.
• Excellent communication and negotiating skills.
• Good listening skills and superb questioning techniques.
• Previous experience working as a Call center agent/Customer service agent.
• Excellent typing Skills
• Working knowledge of google workspace.
• Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu.

Compensation

• Base salary of N84,000 gross Monthly
• Performance-based bonus of N20,000 based on eligibility.
• HMO