I.T Helpdesk Coordinator Job at Old Mutual Nigeria

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.

We are recruiting to fill the position below:

Job Position: I.T Helpdesk Coordinator

Job ID.: JR-49061
Job Location: Lagos
Employment Type: Full Time

Job Description


  • This role provides and maintains a Helpdesk facility for specific business areas and is individually accountable for achieving results through own efforts.
  • Provides and maintains a Helpdesk facility for specific business areas.
  • Provides logging functionality for issues or requests within the business.
  • Updates and maintains current status of logged requests.
  • Maintains communication to business areas on all downtime issues.
  • Maintains and communicates all system availability and change control requests.
  • Forwards logged requests to appropriate resources for resolution.
  • Provides updating and communication facilities for all logged requests.
  • Provides Helpdesk facility for business areas supported to identify issues and requests for resolution.
  • Analyses logged requests and allocates to correct resource for resolution.
  • Provides first-line support where applicable.
  • Ensures management information is available at appropriate time.

Key Result Araes
Reporting:

  • Updates and maintains current status of logged requests.
  • Maintains communication to business areas on all downtime issues.
  • Maintains and communicates all system availability and change control requests.
  • Ensures management information is available at appropriate time.

Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.

User Support:

  • Provides and maintains a Helpdesk facility for specific business areas.
  • Provides logging functionality for issues or requests within the business.
  • Analyses logged requests and allocates to correct resource for resolution.
  • Provides first-line support where applicable.

Qualifications

  • A First Degree or its equivalent in Computer Science, Information technology, or a related discipline.
  • 4 years of experience in a similar role
  • A good understanding of Microsoft suiter application
  • A good understanding of computer networking
  • Excellent communication skills (verbal and written)
  • Interpersonal and time management skills.