IT Support Officer Job at ipNX Nigeria Limited

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Position: IT Support Officer

Job Location: Lagos
Employment Type: Full-time

Job Summary

• To Provide 1st-level support and ensure quick issue resolution in alignment with defined OLAs. Ensure smooth running of end-user workstations and coordinate the installation, enhancement and operational support of local area networks (LAN) and PBX.

Responsibilities

• Receiving and responding to calls.
• Identifying and researching problems.
• Providing assistance and instructions.
• Contacting appropriate vendors for service as needed.
• Monitor tickets on the service desk
• Process tickets first-in first-out based on priority
• Escalate tickets as necessary
• Liaise with HR to ensure new staff are properly setup and configured in all applicable systems.
• Liaise with Admin to ensure new staff are properly setup with the necessary work tools.
• Liaise with SCM to ensure purchase requests raised on behalf of staff are closed promptly
• Utilize and maintain the service desk system
• Evaluate, recommend and deploy end user productivity tools.
• Install and administer LAN including router, data switch, firewall and wireless access points.
• Maintain, monitor and ensure proper operation of Asterisk-based PBX installations.
• Enterprise endpoint security administration on desktops/laptops.

Requirements

• Bachelor’s degree in Computer Science, Computer or Electronics Engineering, Communications or related field.
• 1-2 years of directly related work experience in a technical helpdesk position supporting
• Windows 7, 8 & 10, Microsoft Office tools or open source alternatives, and business applications in a business environment.
• Experience providing superior customer service and support.
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
• Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.
• Thorough knowledge of voice and data communications techniques and technologies.
• Domain knowledge of Asterisk-based PBX.

Salary
N205,000 monthly.

Note: Only shortlisted candidates will be contacted.