IT Manager Job at the People Practice

The People Practice - Our client, a Pan-African organization investing in the inclusion of Women, is recruiting to fill the position below:

Job Position: IT Manager

Job Location: Lagos
Employment Type: Contract

Job Summary

• Our client is looking to hire an IT Manager who will be responsible for managing the organization's information technology operations, ensuring the provision of efficient and effective technical support services.
• This role involves strategic planning, directing, and coordinating the design, installation, and connectivity of systems and network infrastructure to ensure the stable operation of all IT assets.
• Additionally, the IT Manager will manage all the organization's website to ensure optimal performance, security, and user experience.

Responsibilities

• The selected candidate will be responsible for but not limited to the following functions:

IT Operations & Support:

• Oversee the day-to-day operations of the IT department, ensuring reliable operation of all IT systems, including network infrastructure, storage systems, hardware, software, and applications.
• Ensure that IT systems are secure and compliant with data protection regulations and best practices.
• Lead and manage IT projects from inception through to completion, ensuring projects are delivered on time, within budget, and meet the specified requirements.
• Develop and enforce IT policies and procedures to ensure consistent and secure operations.
• Manage employee onboarding and training on internal IT systems.
• Coordinate technology installations, upgrades, and maintenance.

Technical Expertise & Website Management:

• Provide technical expertise and guidance to management and all employees.
• Audit systems, assess the outcomes, and provide tailored recommendations for improvement.
• Coordinate with web developers and designers to implement website updates, improvements, and troubleshooting.
• Monitor website analytics and performance metrics, making necessary adjustments to improve site functionality and user experience.
• Stay abreast of emerging technologies and industry trends, recommending innovative solutions to enhance the organization’s technological capabilities.
• Oversee the management and maintenance of the organization’s website to ensure optimal performance, security, and user experience.
• Ensure the website is compliant with regulatory requirements and industry standards.

IT Strategy & Planning:

• Develop and implement IT strategies in line with the organization’s business objectives.
• Assess and anticipate technology needs and align IT initiatives with business goals.
• Oversee the annual IT budget and ensure cost-effectiveness, as well as track and maintain hardware and software inventory.

Vendor Management:

• Manage relationships with external IT vendors and service providers to ensure that services are delivered effectively and efficiently.
• Negotiate contracts and service agreements with third-party vendors to optimize cost and performance.

Qualifications

• Minimum Bachelor's Degree in information technology, Computer Science, or related field and relevant certifications (such as PMP, ITIL, or Cisco) is a plus.
• Minimum of 3-5 years of experience in IT management or a related role.
• Experience with various operating systems, databases, and software applications.
• Experience in website management, including content management systems (CMS), web analytics, and SEO best practices.
• Proven track record of successfully managing IT operations and teams.

Skills:

• Proficiency in managing network infrastructure, cybersecurity, and operational IT related troubleshooting.
• Strong problem-solving and decision-making abilities.
• Project management expertise, managing multiple tasks with a focus on quality and timely delivery.
• Excellent collaboration and communication skills to work effectively with cross-functional teams.
• Strong attention to detail and the ability to conduct thorough quality checks.