IT Support Engineer Job at Layer3

Layer3 is one of the fastest growing network and security infrastructure companies in West Africa, providing award-winning services, including managed and cloud services, network security, IT infrastructure management, virtualization and mobile device management solutions.

Our unique model integrates best-of-breed technologies from global leaders such as Juniper Networks, Blue Coat, Polycom, AirWatch, F5, Extreme Networks and VMware, coupled with our next-generation metro fiber networks, to offer unparalleled services and after sales support to some of the most demanding customers.

We are recruiting suitable candidates to fill the position below:

Job Position: IT Support Engineer

Job Location: Lagos
Employment type: Full time

Job Summary

• We are looking for a proactive and tech-savvy IT Support Officer to join our team. 
• This entry-level role is ideal for a motivated individual with 1 - 2 years of experience in IT support.

Key Responsibilities

• Assist in installing, configuring, and maintaining computer hardware, software, networks, printers, and scanners.
• Provide basic technical support to employees, both in-person and remotely, to resolve IT-related issues.
• Support data backup processes and Active Directory functions to ensure data integrity, recovery, security, and seamless user authentication.
• Maintain records of IT assets, software licenses, and manage IT consumables.
• Monitor and respond to IT service requests in a timely manner.
• Identify, assess, and remediate security vulnerabilities in hardware, physical, software, and logical environments to enhance overall system security.
• Assist in the deployment and management of Microsoft Office 365 and other applications (e.g., Odoo ERP, NMS).
• Conduct basic training for employees on IT systems and best practices.
• Assist in network troubleshooting, conference room setup and basic system administration tasks.

Requirements

• Bachelor’s Degree or HND in Computer Science, Information Technology, or a related field.
• 1 - 2 years of experience as an IT support Engineer/Officer.
• Good knowledge of computer systems, software, and network troubleshooting.
• Strong problem-solving and analytical skills with attention to detail.
• Good communication skills to explain technical concepts to non-technical users.
• Ability to work independently and within a team in a fast-paced environment.
• Basic understanding of Windows, macOS, and Linux operating systems.
• Familiarity with network protocols, security practices, and cloud platforms is an advantage.

Method of Application
Interested and qualified candidates should send their CV to: careers@layer3.com.ng using the Job Position as the subject of the mail.