IT Support Engineer Job at Tybitx Services International Limited

Tybitx Services International Limited (“Tybitx”) provides Human Resource professional services in Transition Management; we are positioned to enable organisations achieve their mission through innovative strategies; we believe that sustainable focus while creating change must have healthy results for an organisation. We offer our clients a combination of competence and experience.

Our fundamental purpose lies in our mantra: People, Processes and Partnerships: Our company is firmly rooted in continuous learning through initiated (for organisations) and self-applied (our team development) programmes. All activities of our company are undertaken in direct complement of the strategic intent of the requesting organisation or individuals. This means our clients only receive the kind of service they require while we push to satisfy plus (+) more.

We are recruiting to fill the position below:

Job Position: IT Support Engineer

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• The IT Support Engineer will be responsible for installation and commissioning of IP-PBX, IP-Phones and other Unified Communications systems. This also includes providing technical support and troubleshooting assistance to our customers.

Key Responsibilities

• Collect Customer Briefs for Solution Design and System Installation/Integration
• Install and Configure IP-PBX, IP-Phones, VoIP Gateways (FXS, FXO and PRI/E1)
• Escalate to and liaise with manufacturers’ technical support team for fault resolution
• Provide post-deployment user training to customers
• Install and Configure Video Conferencing Systems
• Provide first level support to customers and channel partners
• Configure and Manage Network devices, including Switches, Routers and Firewalls

Education, Qualifications & Work Experience

• Bachelor's Degree / HND in Computer Engineering, Information Technology, Computer Science, Electrical / Electronics Engineering or related field.
• Minimum of 1 year of work experience in a related role.
• At least 1 year practical experience in managing and implementing UC solutions based on Asterisk
• Experience in Asterisk-based IP-PBX systems, SIP-based Unified Communications devices
• Experience in Switches and Routers configuration
• Relationship & People Management.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@tybitx.com using the Job Position as the subject of the mail.