Job Openings at Avetium Consult

Avetium Consult is a Business Process Outsourcing and Technology solution company incorporated in Nigeria. Avetium Consult is what happens when top experts of top multinationals from diverse fields and similar values come together to deliver transformational solutions.

We are recruiting to fill the following positions below:

1.) Payroll Loan Officer

Job Location: Lagos
Employment Type: Contract

Job Responsibilities

• Execute salary administration activities including preparation of annual budget of Salary Unit, reviewing salaries journal vouchers,
• Monitoring amortizations and accrual of salaries and reconciliations.
• Coordinate the preparation of year-end tax forms (Form A) for both national and expatriate staff and file tax returns in compliance withthe guidelines of the statutory authorities.
• Process and obtain tax clearance certificates for all national and expatriate staff.
• Keep accurate and up to date records of all payroll related payments made to statutory authorities
• Run the payroll software ensuring accuracy and completeness of data.
• Undertake payroll processing and prompt disbursement of salaries for national and expatriate staff.
• Facilitate the allocation of payroll costs to the relevant budget heads and general ledgers.
• Prompt reconciliation of payroll general ledgers and bank accounts.
• Ensure prompt booking and reconciliation of all inter-company payroll transactions involving national and expatriate staff.
• Administer statutory audit (concerning PAYE, ITF, Pensions, NSITF Employee Compensation Scheme (ECS) and NHF)
• Participate in internal and external audits- Make available relevant data and provide responses to audit queries.
• Prepare relevant annual pension remittance reports for filing with the National Pension Commission (PENCOM).
• Prepare and file monthly, quarterly and annual returns on all MTN employees with NSITF, ITF, Tax Authorities & FMBN/NHF.
• Coordinate the processing, remittance, reconciliation and reporting of all payroll related statutory liabilities (PAYE, NHF), ensuring.
• Ensure value is created when responding to enquiries regarding budget procedures and information from customers
• Register new MTNN staff with State and Federal Board of Inland Revenue (SBIR, FIRS) and other regulatory agencies to avert penaltythat may arise.
• Provide advice and explanation to staff with payroll related statutory deductions
• Coordination of relevant payroll inputs
• Provide answers to all payroll related queries.
• Continuously research for innovative ways of improving the reconciliation process and provides prompt reconciliation statements
• Prompt identification and impact analysis of payroll related laws and regulations guiding statutory deductions
• Continuous improvements on processes and procedures

Application Closing Date: 5th November, 2024.

Method of Application
Interested and qualified candidates should send their Resume to: careers@avetiumconsult.com using the Job Position as the subject of the mail.

2.) Enterprise Business Operations Manager

Job Location: Lagos
Employment Type: Part-time

Job Description

• The Operations Manager within the Enterprise Business Operations department is responsible for overseeing and managing a multi-functional team tasked with delivering core enterprise services, including order management, second-level support, billing, payments, customer care, and contracts administration.
• The Operations Manager plays a pivotal role in ensuring seamless operational processes and service excellence for all enterprise clients, aligned with the organization’s strategic goals.
• This position requires strong leadership capabilities, strategic oversight, and a focus on continuous process improvement to enhance efficiency, optimize service delivery, and maintain client satisfaction.
• The Operations Manager will work closely with cross-functional teams, including finance, IT, and customer support, to ensure the successful implementation of initiatives and resolution of complex operational issues.

Job Responsibilities
Team Leadership and Management:

• Oversee the operations team responsible for order management, billing, payments, customer care, second-level support, and contracts administration.
• Foster a culture of accountability, continuous learning, and operational excellence among team members.
• Develop and implement performance management strategies for the team, ensuring individual and team goals align with company objectives.

Service Delivery Oversight:

• Ensure timely and accurate execution of all operational tasks, including order fulfillment, contract management, customer queries, and billing processes.
• Monitor service delivery KPIs to ensure the team meets or exceeds service level agreements (SLAs) and client expectations.
• Address escalations and ensure prompt resolution of complex customer issues.

Process Improvement & Optimization:

• Identify opportunities for process enhancements to improve efficiency, reduce errors, and enhance customer satisfaction.
• Lead the implementation of process improvement initiatives, leveraging methodologies like Lean Six Sigma.
• Collaborate with the IT team to streamline workflows and enhance system capabilities for operational tasks.

Financial & Operational Reporting:

• Monitor and report on operational performance metrics, including billing accuracy, order fulfillment, and customer service efficiency.
• Ensure financial integrity in billing and payment processes, collaborating closely with the finance department for accurate financial reporting.

Stakeholder Management:

• Act as the primary liaison between enterprise clients and internal teams, ensuring alignment on service delivery expectations and operational requirements.
• Collaborate with other departments such as sales, finance, and IT to ensure smooth cross-departmental coordination and the successful implementation of enterprise-wide initiatives.

Risk Management and Compliance:

• Ensure operational processes comply with industry regulations, internal policies, and contractual obligations.
• Mitigate operational risks by developing contingency plans, identifying potential vulnerabilities, and implementing corrective actions.

Strategic Alignment:

• Align operations strategies with the company’s overall mission and growth objectives.
• Support senior leadership in developing long-term operational strategies that enhance competitiveness and operational scalability.

Educational Qualifications & Required Experience

• Bachelor’s Degree in Business Administration, Operations Management, or a related field.
• 8 - 10 years of experience in operations management, preferably within a Business Process Outsourcing (BPO) or enterprise service environment.
• Experience in leading and managing multi-functional teams across various service areas.
• Master’s Degree in Business Administration (MBA) or relevant field is preferred.
• Proven track record in managing complex operational workflows, customer service management, and process improvement initiatives.

Industry-Specific Certifications (Preferred):

• Lean Six Sigma (Green/Black Belt)
• Project Management Professional (PMP) certification
• ITIL (Information Technology Infrastructure Library) Certification.

Competencies:
Knowledge:

• In-depth understanding of enterprise business operations, including order management, billing, customer care, and contracts administration.
• Strong knowledge of BPO industry trends, regulatory requirements, and compliance standards.
• Proficient in using enterprise resource planning (ERP) systems and customer relationship management (CRM) tools.

Skills:

• Leadership: Ability to lead cross-functional teams, fostering collaboration and performance excellence.
• Analytical Thinking: Strong data analysis skills to monitor performance metrics, identify trends, and recommend improvements.
• Problem Solving: Excellent problem-solving skills with a focus on resolving complex operational issues in a timely manner.
• Communication: Effective written and verbal communication skills to interact with clients, internal teams, and senior leadership.

Behaviors:

• Proactive: Demonstrates initiative and foresight in identifying potential operational challenges and opportunities.
• Results-Oriented: Focused on achieving high standards of service delivery and operational efficiency.
• Adaptable: Flexible in adapting to new processes, tools, and industry changes to enhance operational performance

Application Closing Date: 30th October, 2024.

Method of Application
Interested and qualified candidates should send their Resume to: careers@avetiumconsult.com using the Job Position as the subject of the mail.

3.) Customer Support Officer

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Resolve Queries: Investigate and resolve customer complaints or discrepancies regarding their accounts, transactions, or other services, ensuring timely and effective solutions.
• Transaction Support: Assist customers with transactional issues such as online banking, ATM usage, and payment processing, ensuring smooth operations for all financial transactions.
• Account Maintenance: Help customers with account-related issues such as updating personal information and activating or deactivating cards.
• Escalation Handling: Identify and escalate unresolved or complex issues to the appropriate departments, ensuring swift and effective resolutions.
• Compliance and Security: Ensure all customer interactions and transactions comply with regulatory guidelines and the institution's security protocols.
• Maintain Customer Records: Update and maintain accurate customer records in the institution’s database, ensuring all interactions and resolutions are properly logged.
• Feedback and Reporting: Collect customer feedback, identify service trends, and report insights to management for continuous improvement of services.

Job Requirement

• Candidates should possess a minimum of First degree
• 2 - 3 years of experience in customer service.
• Excellent verbal and written communication skills, with the ability to explain complex financial terms in simple language
• Understanding of company products, services, and policies.
• Ability to work collaboratively with internal teams to ensure customer satisfaction and service efficiency
• Ability to think critically and resolve customer issues efficiently
• Ability to work collaboratively with internal teams to ensure customer satisfaction and service efficiency.

Application Closing Date: 30th October, 2024.

Method of Application
Interested and qualified candidates should forward their CV to: careers@avetiumconsult.com using the Job Position as the subject of the mail.