Job Openings at Coollink Limited

Coollink.ng - Our company is in the business of Internet Service Provision (ISP) and related services. We are the one stop shop for all your connectivity needs in Nigeria. We have one of the most reliable and diverse networks that enable you to increase up-time, improve scalability and materialize operational efficiency. We are not your typical ISP: we own our network, we customize our solutions and always go the EXTRA mile to meet your requirements.

We are recruiting to fill the following positions below:

1.) Head of Sales

Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking an experienced and results-driven Head of Sales to lead our sales department and drive revenue growth.
• The ideal candidate will be responsible for developing strategic sales plans, managing a high-performing sales team, and ensuring the achievement of sales targets.
• This role requires strong leadership, excellent communication skills, and the ability to thrive in a dynamic, fast-paced environment.

Key Responsibilities
Sales Strategy & Planning:

• Develop and implement comprehensive sales strategies to achieve company revenue targets.
• Analyze market trends and competitor activities to identify new business opportunities.
• Set sales goals, monitor performance, and implement corrective actions when necessary.

Team Leadership & Management:

• Lead, mentor, and manage the sales team, ensuring alignment with company objectives.
• Conduct regular performance reviews and provide coaching to improve team effectiveness.
• Foster a high-performance sales culture, driving motivation and accountability.

Customer Relationship Management:

• Build and maintain strong relationships with key customers and stakeholders.
• Develop and implement strategies to improve customer satisfaction and retention.
• Actively manage the sales pipeline, ensuring timely follow-up and closure of deals.

Business Development:

• Identify and pursue new business opportunities, expanding the company’s market presence.
• Lead negotiations with potential clients, closing deals that align with the company's objectives.
• Collaborate with the marketing team to drive lead generation and brand awareness initiatives.

Sales Operations:

• Oversee the sales forecasting and budgeting process, ensuring alignment with overall business goals.
• Ensure accurate reporting of sales metrics, providing regular updates to senior management.
• Implement CRM tools and processes to streamline sales operations and enhance efficiency.

Market & Competitor Analysis:

• Conduct regular market and competitor analysis to identify trends, threats, and opportunities.
• Provide insights to the product development team to align offerings with market demand.

Qualifications

• Bachelor's Degree in Sales, Marketing, Business Administration, or a related field.
• Must have 5-7 years of experience in sales, with at least 2-3 years in a leadership role.
• Proven track record of achieving and exceeding sales targets.
• Excellent leadership and team management skills.
• Strong negotiation and communication abilities.

Preferred Qualifications:

• Experience in the technology or telecommunications industry.
• Strong understanding of B2B sales and business development.
• Proficiency in CRM software and Microsoft Office Suite.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment.
• The chance to be part of a forward-thinking technology company.

Method of Application
Interested and qualified candidates should send their Resume and a Cover Letter detailing their experience and motivation for the role to: career@coollink.ng using "Head of Sales Application - [Their Name]" as the subject of the email.

2.) Account / Sales Officer

Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a dynamic and results-driven Account / Sales Officer to join our team. The ideal candidate will be responsible for managing client accounts, driving sales growth, and maintaining strong relationships with both new and existing customers.
• This role requires a combination of sales acumen and accounting skills to ensure that financial transactions align with sales activities.

Key Responsibilities
Sales & Business Development:

• Identify and pursue new sales opportunities to meet revenue targets.
• Build and maintain relationships with clients, ensuring high customer satisfaction.
• Prepare and present sales proposals, negotiate terms, and close deals.
• Collaborate with the marketing team to support lead generation efforts.

Account Management:

• Manage customer accounts, ensuring timely invoicing, payment processing, and reconciliation.
• Track and monitor sales performance, updating records in the CRM system.
• Assist in resolving customer queries related to sales and account management.

Financial Reporting:

• Prepare monthly sales reports and provide insights into sales performance and revenue growth.
• Ensure that all sales activities are accurately reflected in financial reports.
• Assist in managing budgets for sales initiatives and campaigns.

Client Relationship Management:

• Develop long-term relationships with clients to foster loyalty and repeat business.
• Provide after-sales support and handle client feedback or complaints professionally.
• Implement customer retention strategies to maintain a high level of client satisfaction.

Sales Administration:

• Coordinate with the finance and operations teams to ensure smooth processing of sales orders and deliveries.
• Maintain up-to-date records of all transactions, including contracts, invoices, and payments.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Accounting, or a related field.
• Must have 2-4 years of experience in sales, account management, or a related role.
• Strong knowledge of sales techniques and financial/accounting principles.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent communication and negotiation skills.

Preferred Qualifications:

• Experience in the IT or telecommunications industry.
• Strong analytical and problem-solving skills.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment.
• The chance to be part of a forward-thinking technology company.

Method of Application
Interested and qualified candidates should send their Resume and a Cover Letter detailing their experience and motivation for the role to: career@coollink.ng using "Account/Sales Officer Application - [Your Name]" as the subject of the email.

3.) Network Operations Center (NOC) Engineer

Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a highly skilled and proactive NOC Engineer to join our Network Operations Center (NOC) team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining network and system infrastructure.
• This role requires a strong understanding of network operations, a focus on uptime, and the ability to respond quickly and efficiently to technical issues in a fast-paced environment.

Key Responsibilities
Network Monitoring:

• Monitor network performance, availability, and integrity using network management tools.
• Identify and escalate network performance issues, outages, and alarms.
• Ensure all network and system devices are functioning optimally to meet service level agreements (SLAs).

Troubleshooting & Incident Response:

• Investigate and resolve network issues, minimizing downtime and ensuring rapid recovery from failures.
• Analyze system logs, alarms, and error messages to identify and address root causes.
• Coordinate with the support team and field engineers to troubleshoot and resolve network issues.

Maintenance & Optimization:

• Perform routine maintenance and upgrades on network systems and infrastructure.
• Optimize network configurations to improve performance and reliability.
• Conduct firmware and software updates on network equipment.

Documentation & Reporting:

• Maintain accurate documentation of network incidents, root causes, and resolutions.
• Prepare and present network performance reports to the NOC Manager and senior management.
• Ensure proper record-keeping of network changes, configurations, and maintenance activities.

Communication & Collaboration:

• Liaise with vendors, service providers, and third-party contractors for network-related issues.
• Provide timely communication to internal teams regarding network outages or planned maintenance.
• Collaborate with the IT and support teams to improve system reliability and performance.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Telecommunications, or a related field.
• 2-3 years of experience in network operations, system administration, or technical support roles.
• Strong knowledge of network technologies (LAN, WAN, VPN, Firewalls, Routers, Switches).
• Experience with network monitoring tools and technologies.
• Excellent troubleshooting skills and the ability to work under pressure.

Preferred Qualifications:

• Certifications such as CCNA, CCNP, or equivalent network certifications.
• Experience in the IT or telecommunications industry.
• Knowledge of network security protocols and best practices.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A collaborative and innovative work environment.
• The chance to work with a cutting-edge technology company.

Method of Application
Interested and qualified candidates should send their Resume and a Cover Letter detailing their experience and motivation for the role to: career@coollink.ng using "NOC Engineer Application - [Your Name]" as the subject of the email.