Job Openings at Hilton Worldwide

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.

We are recruiting to fill the following positions below:

1.) Engineer - Technician

Job No: HOT09BY7
Job Location: Lagos
Category: Hotel

Job Description

  • An Engineer/Technician will support the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels.

What Will I Be Doing?

  • As Engineer/Technician, you will support the Engineering Team to ensure that engineering and maintenance operations within the hotel, including general property maintenance energy conservation, are working properly and to standard.
  • You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards.

Specifically, an Engineer will perform the following tasks to the highest standards:

  • Perform day-to-day routine and preventative maintenance within the hotel rooms
  • Assist in the implementation of energy conservation program
  • Recommend maintenance system improvements and energy savings
  • Maintain all tools, equipment, and working areas in good condition
  • Respond promptly and efficiently to any maintenance calls that arise
  • Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard
  • Keep your technical training knowledge and skills up to date

Requirements
An Engineer/Technician serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A certificate in a specialized field such as Electrical, Mechanical, Refrigeration, Carpentry, or Plumbing, required
  • Current working knowledge of general maintenance and engineering work
  • Experience in the Maintenance Department of a large hotel, hospital, ship, and/or restaurant complex or similar
  • Strong work ethic
  • A passion for delivering great customer service
  • Ability to work without close supervision and within established timeframes.

Click here to apply online

 

 

2.) Reservations Agent

Job Number: HOT09D9L
Job Location: Ikeja, Lagos
Schedule: Full time
Brand: Curio Lagos Airport

Job Description

  • A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What Will I Be Doing?

  • As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel.
  • A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

Specifically, a Reservations Agent will perform the following tasks to the highest standards:

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards

What Are We Looking For?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A passion for delivering great customer service.
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills.
  • Intermediate computer proficiency.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Tertiary qualifications, or other collegiate-level Degree
  • Previous experience in a Reservations environment

Click here to apply online

 

 

3.) Night Manager

Job Number: HOT09D39
Job Location: Ikeja, Lagos
Schedule: Full time
Brand: Curio Collection by Hilton
Job: Guest Services, Operations, and Front Office

Job Description

  • A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
  • Opera PMS knowledge and proficiency is KEY

What Will I Be Doing?
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards
  • Serve as a point of contact for regular and VIP Guests.
  • Complete Night Audit duties.
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Conduct annual and mid-year Appraisals with Team Members.
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel.
  • Manage, record and promptly resolve issues or emergencies that arise.
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
  • Compile adequate handover to Early staff / Duty Manager.
  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas.
  • Assist other departments, as necessary.

What Are We Looking For?
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail
  • High level of IT proficiency.
  • Commitment to delivering a high level of customer service.
  • Ability to work under pressure.
  • Excellent grooming standards.
  • Flexibility to respond to a variety of work situations.
  • Excellent leadership, interpersonal and communication skills.
  • Accountable and resilient.
  • Ability to work on your own and as part of a team.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in the hotel industry.
  • Previous experience with Front Office Management Systems.
  • Previous experience with cash handling.

Click here to apply online