Job Openings at MSI Nigeria Reproductive Choices

MSI Nigeria Reproductive Choices is a result-oriented social enterprise, which uses modern management and marketing techniques to provide reproductive health care and allied services. MSION’s goal is to meet the needs of underserved Nigerians and dramatically improve access and use of a range of reproductive health services. MSI Nigeria Reproductive Choices is part of Marie Stopes International’s Global Partnership which is in over 37 countries worldwide and it operates in Nigeria through six service delivery channels.

We are recruiting to fill the following positions below:

1.) MS Ladies Supervisor

Job Location: Kano
Employment Type: Full-time

Objectives

• The role holder will have three (3) key responsibility in supervising the Marie Stopes Ladies (MSL) as they provide MSI Nigeria services of interest. This includes clinical, demand creation and business management support to the MSLs. S/He will train and support selected number of private providers who are either registered nurses or midwives spread across the assigned state/location so that women in Nigeria have easy access to options of high-quality family planning services. S/he will support in provider management of community mobilisers, assuring client safety and satisfaction, data reporting, increasing providers’ business management skill as well as stakeholder engagement within his/her location of operations.

Overall Responsibilities
Core Responsibilities:

• Ensure effective and impactful training and supportive supervision of assigned providers addressing MSI Quality Assurance thematic areas.
• Ensure effective and impactful training and supportive supervision of assigned providers addressing MSI Demand Generation strategy for the MSL channel looking at sustainability of this approach through provider ownership.
• Ensure adequate supply of commodities as well as relevant procedural equipment including overall support and management of these providers business and delivery of service.
• Ensure MSION’s data reporting and management procedures, guidelines protocols are strictly followed.
• Ensure Service delivery points are fully compliant with MSI Clinical Governance frameworks.
• Ensure effective and impactful training and supportive supervision of assigned providers addressing MSI Business Management fundamentals of bookkeeping, basic accounting and access to financial support towards expanding scope and scale of MSLs businesses.
• Ensure competency of the providers in areas of counselling, infection prevention medical emergency preparedness and services provision are maintained at high level, documented, and properly conveyed in monthly reports.
• Facilitates timely identification and reporting of clinical incidents, ensures action plans are in place and lessons from resolved incidents are shared at SDPs.

Training and Supportive Supervision:

• Ensure all assigned providers are on competency level one all year round.
• Conducts once every two months supportive supervision, coaching and mentoring of all trained providers based on needs.
• Keeps the Continuous Supportive Supervision checklists and records, follows up on action plans and ensures updates are tracked and reported.
• Must collate and maintain up to date training and competency data base for all team members supervised while using same to develop the Training Needs Assessment
• Support the preparation and submission of monthly and quarterly facility performance reports on training and quality assessment activities in assigned state.
• In collaboration with RM and Quality Advisor lead review meetings aimed at performance improvement, based on outcome of supportive supervision, mentoring and quality assessments findings using best practise at regional/state level.
• Documents best practices and/or lessons learned from MSI Nigeria’s MSL operations.
• Supports in logistic planning and delivery of clinical trainings with the most effective and efficient manners, ensuring maximum knowledge gain.

Supply Management and Business Capability Support to Providers:

• Ensure zero stock of commodities with all assigned providers including consumables during SSVs.
• Ensure the availability of clinical governance guidelines, manuals and job aids used by these providers are in adequate quantity and track referral linkages of service utilization.
• Facilitate, follow up and support providers’ referral and reporting of clinical incidents related to FP and PAC services.
• Ensure all infection prevention materials are in place and in use.
• Facilitates availability of clinical supplies at service delivery points (SDPs) and ensures expired stocks are not present at these SDPs.
• Through trainings, SSVs and other opportunities address MSI Nigeria Business Management fundamentals of bookkeeping, basic accounting and access to financial support including MSLs business development skills and continuous risk assessment for MSL businesses.
• Create in the MSLs provider a culture of cash flow tracking and management including knowledge of profit made from all service provision or sales relating to MSLs business. This will include following up with all accreditations standard requirement as applicable looking at client profile, behavior, willingness to pay and providers knowledge of the health market within his/her catchment.

Data Reporting and Management:

• Ensure all service data from assigned providers are collected, collated, and reported into ORION or any other available reporting platform by 3rd of the new month.
• Ensure all service data entered into ORION or any other available reporting platform are correct, complete, consistent, within reporting dates and up to date.
• Validate the data reported by the providers and sign off before entry into ORION.
• With support from the Regional Monitoring and Evaluation Assistant (RRMEA), ensure that all reported data are archived chronologically in the state offices for data audit purpose.
• Working with RME unit, ensure assigned providers are trained on data reporting tools and ensure compliance as part of all SSVs.
• Ensure data reporting tools are available and in use with all assigned providers all year round.
• Where applicable, conduct monthly collation of Client Record Audits and completed client feedback forms and transfer to RRMEA for analysis and records.

Others:

• Any other duty as assigned by line manager and Regional Clinical Quality Advisor

Required Qualifications

• Registered Nurse / Midwife or other related areas in medical sciences with a strong experience in community level demand creation for health services including basic business knowledge.
• Familiarity with the different cultural, social and religious identities in Nigeria including development issues and the international donor community.
• Experience of providing trainings for national and International NGOs in Nigeria (Experience of DFID, USAID, Gates funded projects, including working in a diverse team environment preferred)
• Experience in managing healthcare providers before now will be an added advantage.
• Willingness to frequently travel to project implementation sites.
• Experience in the usage of computers and office software packages is mandatory.
• Excellent communications, presentation, negotiation skills including strong interpersonal, oral, and written communication skills
• Technical Expertise in long-acting reversible contraception (LARCs) specifically Implants insertion and removal.
• Significant experience of providing competency-based training and certification for providers (Nurses/Midwives and CHEWS) in modern methods of family planning
• Familiarity /Experience with geography of the intervention states is desired

Application Closing Date: 28th March, 2024.

Method of Application
Interested and qualified candidates should send their resume with a brief cover letter as ONE MS Word document or PDF to: msngrecruitment@msichoices.org.ng using the Job Position as the subject of the mail.

Note

• If the underline instructions are not followed, application will not be considered.
• MSI Nigeria Reproductive Choices provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, colour, religion, sexual orientation, age, marital status, or disability.

2.) Centre Operations & Admin Officer

Job Locations: Abuja; Benue; Lekki, Surulere - Lagos; and Port Harcourt, Rivers
Employment Type: Full-time

Job Summary

• This position reports to the Centre Manager in each of the 6 locations where MSI Nigeria Reproductive Choices centres exist. The role requires supervisory oversight and coordination of external centre operations.
• This will include general field marketing activities, management of canvassers and engagement of corporate organizations. S/he will have administrative oversight on key internal operations.
• This includes the supervision of the front desk Client Service Executive (CSE) and Infection Prevention Officer (IPO). Working in consultation with the line manager, manage all local HR issues, including engagement and scheduling of locums.
• S/he will lead the drive for an incremental client base and expand the geographic span of “patients-pull” to MSI Nigeria Reproductive Choices centres with evident growth in client visits.
• S/he will lead engagement with cross-functional partners, health care providers and associations to build an expanded referral network for centres, interface with internal and external stakeholders to seal all deals that generate income, and social impact and support the profitability and sustainability of the centres.
• Other roles include support in the design & and implementation of effective youth intervention strategy, procurement, stock management, asset management, admin, and HR.

Duties and Responsibilities

• Develop strategies and execute action plans to drive client visits and sustainability for MSI centres, including necessary centre market surveys.
• Develop and execute marketing strategy/initiatives/campaigns tailored to MSI Nigeria Reproductive Choices centres to successfully sell services that will increase client visits, generate incremental revenue, and maintain existing customer relationships and revisit.
• Work with the MSI marketing team and interact with customers and potential clients to understand the market requirements at an individual hospital level.
• Interact with customers and potential clients to understand who they are, what their healthcare requirements are, and how to connect with the target markets.
• Work with the digital marketing team to develop and deploy centre blog posts, videos, email marketing, and website updates and development.
• Identify and work with champions in tertiary institutions and youth clubs to champion visibility for MSION products and services in and around identified tertiary institutions while referring clients to MSI Nigeria Reproductive Choices centres.
• Set up and manage youth referral linkages for PAC in MSI Nigeria Reproductive Choices Centre via identified influencers and referral points while coordinating activities of canvassers 1. Support the proper functioning of the Client Services Executive (CSE) for client-centred care provision and the activities of the Infection Prevention Officer (IPO)
• Advise the marketing/management team on strategic locations/spots to conduct center-focused outreaches, engagement of canvassers, including planning and executing this strategy.
• Develop and execute monthly digital marketing plans, monitor, review, and report on each marketing activity, analyse centre posts for client engagement insights and results, and share weekly performance reports with line managers.
• Lead implementation of client cantered care by all centre team members including accommodating clients' special needs such as flexibility of working hours
• Ensure that strict client privacy and confidentiality are maintained by all team members.
• Monitor monthly client numbers and income generated and in collaboration with the centre team make appropriate recommendations to meet income-to-cost targets.
• Ensure the CSE manages the front desk to promote and maintain a welcoming, friendly, professional, and efficient atmosphere to ensure client satisfaction.
• Support and oversee administrative and financial responsibilities (record keeping and petty cash management) in the centre.
• Ensure adequate inventory and stock management for the centre while keeping records using the approved formats to ensure tidy medical records and registers.
• Supervise the centre IPO to ensure duties are executed properly and timely, overall neatness and cleanliness of the entire office premises and surroundings.
• Administrative responsibility for the centre including facility management, inventory and procurement request management, assets and stocks management and human resources.
• Liaise with the Procurement unit to manage the procurement process by maintaining the vendor list while treating all Procurement Request Form (PRF) in the centre by sending out requests for quotes to vendors on the vendor list, evaluating quotations, organising Procurement Committee (PC) meeting when required and issuance of PO.
• Prompt treatment of all material requisitions and issuing of stock items to user departments, centre outreach teams and field officers daily
• Asset Management through assets register update and maintenance of record of assets movement and acquisition.
• Inventory and stock management through maintenance of accurate records of stock movement in and out of the warehouse, including posting & and documentation of all goods receipt and stock consumption as it happens daily.
• Synchronizing of all inventory postings at the regional office with the Support Office central store database weekly, including carrying out weekly cycle count to determine critical stock consumption rates and interpreting same into the following reports: Critical Stock Report, and CPFR (Collaborative Planning, Forecast & Replenishment) Report
• Human resources management for the centre, including locum scheduling and management, creating files for team members as appropriate while ensuring timely submission of timesheets and getting necessary work tools for centre team members.

Others:

• Undertake other duties as reasonably requested by the line manager and/or management.
• Willingness to travel within and outside the country as may be required.

Application Closing Date: 29th March, 2024.

Method of Application
Interested and qualified candidates should send their resume with a brief cover letter as ONE MS Word document or PDF to: msngrecruitment@msichoices.org.ng using the Job Position as the subject of the mail.

Note

• If you wish to be considered for the post, please specify the position in the subject line. Note that if the underline instructions are not followed application will not be considered.
• MSI Nigeria Reproductive Choices provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, colour, religion, sexual orientation, age, marital status, or disability.
• Instructions: the application will not be considered if the location is not specified in the subject line of the application

3.) Regional Manager

Job Location: Enugu
Employment Type: Full-time

Objective

• The Regional Manager is a key member of the Programme Operations Team and will work closely with regional team members to achieve MSI Nigeria Reproductive Choices, objectives.
• S/he is responsible for supporting the delivery of strategies targeted to field operations implementation of MSI Nigeria Reproductive Choices’ channel objectives in the assigned region and may from time to time travel to the states for support visits.
• She/he supports the Operations Director in directing the operational activities of the organization to ensure effective implementation, continual improvement, and strengthening of MSION’s service delivery channels in the region. These include Outreach, Social Franchise, Public Sector Support (PSS), donor project implementation, relationship management, partnership management with partner institutions, procurement and logistics, fleet management, and coordination for MSI Nigeria Reproductive Choices’ field implementation team members.
• Reporting to the Director Operations, the holder will be responsible for achieving the operation’s channel sustainability, effective management, high productivity, and growth in his/her region.
• He/she supports the coordination, preparation, and execution of field operating budgets, and work plans; ensures that financial, administrative, and logistical resources to the field focal team adheres to MSI Nigeria Reproductive Choices minimum standards; and assures quality operations in line with annual and long-term strategic goals and objectives.

Key Responsibilities
Field Operations Management:

• Follows up with regional teams in the assigned region to ensure that agreed tasks are delivered on schedule.
• Work closely and coordinate support office functions and channels to regional and programme managers to ensure leadership and growth of centres, outreach, MS Ladies, Public Sector Support (PSS), and Social Franchising operations.
• Support regional and state teams in the development of annual and quarterly budgets and financial performance targets and monitoring budget management and performance.
• Ensure equitable distribution of resources according to the work plans and resource needs of all team members.
• Monitor the progress of field activities and make adjustments as necessary to ensure the
• successful completion of set objectives.
• Work with regional logistics teams to implement an effective system for the supply of commodities to match client demands.

Programme Operations, Implementation and Management:

• Provide budget codes and track approvals versus actual expenses
• Review staff advances and retirements and ensure all compliance measures are in place
• Lead in setting up new state teams and channels; launching new offices and supporting them to grow to high productivity and efficiency
• Work closely with field operations team members, and take a strategic forward-looking role in establishing MSI Nigeria Reproductive Choices future programme direction, with a particular focus on driving MSI Nigeria Reproductive Choices towards programme sustainability.
• Draft and implement regional operations workplans in consultation and co-ordination with other departments including overseeing field operations budget management reviews and approvals in assigned.
• Ensure all field activities are implemented on time to scale within budget and to quality.

Advocacy and Stakeholder Management:

• Lead the formation of effective partnerships within the development arena to increase the status and level of recognition for MSI Nigeria Reproductive Choices’ work and to influence policy, practice and grant-making décisions of donors and the NGO sector in assigned states
• Ensure visibility and raise the profile of MSI Nigeria Reproductive Choices among key stakeholders, including selected donors partners, by organising and attending meetings and maintaining professional relationships with strategically placed individuals within target institutions
• Create and support opportunities to highlight MSI Nigeria Reproductive Choices policy messages and technical expertise to a wider audience through media channels and special events, linking with communications and clinical teams as required.
• Working in the states of the region, build strong relationships with key policymakers and cooperating partners in order to influence policy change and place MSI Nigeria Reproductive Choice in a strong position
• Lead in leveraging on relationships with influential people to the benefit of the region and country programme, such as in recognition, and sales of SM products.

Reporting, Monitoring and Evaluation:

• Collate monthly, quarterly, and annual Operations reports flowing from all focal channel staff in the region.
• Work with Regional RM&E to produce a regional monthly factsheet.
• Work with regional channel focal staff to ensure at least one human interest story or success story is produced monthly. This must be well documented and presented as part of quarterly reports.
• Manage and report periodically on the field implementation of regional annual work-plan among others.
• Work with the Operations Director to ensure operations data management alignment with field strategy, agreement on annual targets, and inclusion of data collection and analysis activities in the work plan.
• Produce progress reports for the Line Manager for assigned regions on a regular basis.

Leadership:

• As a senior member of the operations team, demonstrate a strong commitment to MSI Nigeria Reproductive Choices’ mission and goals and encourage a similar commitment from all team members.
• Link, train, and harmonise different channel and support units in the regions to work efficiently
• together in order to meet field operations requirements as well as achieve MSI Nigeria Reproductive Choices’ goals.
• Ensure that a high level of communication is maintained with other MSI Nigeria Reproductive Choices departments, as well as with external partners.
• Encourage a positive culture, work environment, and attitude among all team members.
• From time to time represent the organisation at meetings, workshops, or other forums.

Required Qualification and Experience

• At least a First Degree in Communication, Public Health, Social Development, Management or related discipline is required.
• At least six (6) years of post-NYSC experience in INGO
• Experience in USAID / DFiD/BMGF or other donor-funded projects an asset
• Experience in project management

Application Closing Date: 27th March, 2024.

Method of Application
Interested and qualified candidates should send a comprehensive Resume with a brief Cover Letter as ONE MS Word document or PDF to: msngrecruitment@msichoices.org.ng using the Job Position as the subject if the email.

Note

• If the underline instructions are not followed application will not be considered.
• MSI Nigeria Reproductive Choices provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, colour, religion, sexual orientation, age, marital status, or disability.
• There are no relocation allowances available for this position.