Job Openings at Netcom Africa

Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.

We are recruiting to fill the following positions below:

1.) Business Analyst

Job Location: Lagos

Objective & Summary

• The Business Analyst will be responsible for analyzing and understanding the business needs and requirements of clients or internal stakeholders and translating them into effective technology solutions.
• You will play a critical role in understanding business requirements, designing effective solutions, facilitating communication between stakeholders, and ensuring the successful implementation of technology solutions to meet the needs of clients or internal teams.

Key Duties & Responsibilities
Requirement Gathering:

• Respond to customer requests for proposals received through Business Development Department, develop technical solution designs and bills of materials for cost effective solutions.
• Work closely with clients and internal teams (subject matter experts) to elicit, analyze, and document business requirements and objectives.
• Gather and prioritize customer requirements and other market insights to define the future of Netcom products and services and to recommend new product lines.

Business Process Analysis:

• Evaluate existing business processes, workflows, and systems to identify areas for improvement and optimization.
• Analyze process inefficiencies and suggest solutions to enhance productivity and efficiency.

Solution Design:

• Collaborate with cross-functional teams to define and design innovative technology solutions that align with business requirements.
• Create functional specifications and communicate the proposed solution effectively.
• Achieve product and service productivity, profitability, and growth targets.

Stakeholder Communication:

• Provide business support for the company's portfolio of products and services and effectively communicate the value proposition of offered solutions.

Requirements Documentation:

• Prepare detailed documentation of business requirements, use cases, functional specifications, and system design specifications.
• This documentation serves as a reference for implementation teams and ensures clarity and accuracy in the implementation process.

Continuous Improvement:

• Stay updated with industry trends, best practices, and emerging technologies relevant to the solutions hub.
• Identify opportunities for process improvement, automation, and optimization within the hub and propose innovative ideas to enhance business operations.
• Develop thorough knowledge of technology relating to our products/services in network, storage, servers, cloud, and security solutions.

Requirements
Experience, Education and/or Professional Qualifications

• Bachelor's Degree in a Technology or Commercial course.
• 2 - 3 years of job experience in the information technology or related technical service provider
• A record of achievement and business solution expertise in a comparable Business Analysis role.
• Product sales certification, engineering design credentials, business analysis certification or equivalent technical sales credentials for OEM solutions.
• Demonstrated success defining, launching, and managing product lines.

Essential Skills / knowledge / Traits:

• Ability and capability to understand customer requirements and determine the best solutions.
• Ability to work as a motivated self-driven team player in coordination with capability owners and Account Managers for standard solutions and with HOD’s and Management for non-standard and new products and services solutions.
• Commitment to developing and maintaining long-term customer relationships.
• Demonstrate understanding of systems administration and performance tuning of application/software – virtualization, containerization, automation software, Cloud architecture, UNIX/Linux based environments, etc.
• Demonstrate understanding of network design and implementation in IP networks is a must – switches, routers, firewalls, bandwidth managers, IP telephony systems, wireless network, etc.
• Excellent written, verbal and presentation communication skills.

Desirable Skills / knowledge / Traits:

• Commercial and customer focus
• Analytical and problem-solving skills.
• Solid organizational skills including attention to detail and multi-tasking.
• Ability to work under pressure.
• Adaptability and learning agility
• Project Management
• Ability to motivate and drive cross-functional teams without formal authority.
• Willing to perform work or support outside office hours if required

Benefits

• Healthcare Insurance (HMO)
• Paid Leave
• Group Life Insurance
• Professional Development Reimbursement

Application Closing Date: 21st September, 2023.

Click here to apply online

2.) Human Resources Business Partner (HRBP)

Job Location: Lagos
Employment Type: Full-time

Job Description

• Conduct market research to identify potential clients and new business opportunities.
• Develop and execute strategies to prospect and engage with potential clients.
• Build and maintain strong relationships with existing clients to enhance customer retention and loyalty.
• Monitor industry trends, competitor activities, and market dynamics to stay ahead of the competition.
• Maintain accurate records of sales activities and client interactions in the CRM system.
• Provide timely and accurate reports to management on sales performance and market trends.
• Collaborate with the sales team to achieve revenue targets and contribute to the company's growth.
• Prepare and deliver compelling sales presentations to showcase our products and services.
• Negotiate and close sales deals, ensuring favorable terms for both the client and the company.
• Collaborate with the marketing team to develop promotional materials and campaigns.
• Attend industry events, trade shows, and networking opportunities to represent the company and expand the business network.

Qualifications and Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related field.
• 1-year of experience in business development, sales, or account management.
• Self-motivated, proactive, and able to work independently as well as part of a team.
• Proficient in using CRM software and Microsoft Office Suite.
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly.
• Result-oriented with a track record of meeting and exceeding sales targets.
• Strong analytical and problem-solving skills, with the ability to identify and address client needs effectively.

Application Closing Date: 15th October, 2023.

Method of Application
Interested and qualified candidates should send their CV to: careers@netcomafrica.com using the Job Position as the subject of the mail.

3.) Senior Account Receivables Officer

Job Location: Lagos
Employment Type: Full-time

Job Description

• You will play a critical role in ensuring the financial health of our company by managing and overseeing the accounts receivable processes.
• You will collaborate with cross-functional teams to optimize cash flow, minimize outstanding receivables, and maintain strong relationships with our valued customers.

Key Responsibilities

• Manage the end-to-end accounts receivable process, including invoicing, payment posting, and collections.
• Monitor and analyze accounts to identify delinquent accounts and implement effective collection strategies.
• Prepare and present regular reports on accounts receivable status and aging to senior management.
• Collaborate with sales and customer service teams to resolve billing discrepancies and address customer inquiries.
• Review credit limits and terms, making recommendations for adjustments based on credit analysis.
• Lead a team of accounts receivable professionals, providing guidance, training, and performance evaluations.

Qualifications

• Bachelor's Degree in Finance, Accounting, or related field.
• Minimum of 2 years of progressive experience in accounts receivable or related financial roles.
• Excellent communication and interpersonal skills, with the ability to interact with both internal teams and external clients.
• Strong understanding of accounting principles, credit analysis, and financial regulations.
• Proficiency in using accounting software and Microsoft Office Suite, especially Excel.
• Proven leadership experience and the ability to effectively manage a team.

Application Closing Date: 15th October, 2023.

Method of Application
Interested and qualified candidates should send their CV to: careers@netcomafrica.com using the Job Position as the subject of the mail.