Job Openings at United Nigeria Airlines

United Nigeria Airlines is a wholly owned Nigerian company incorporated under the Companies and Allied Matters Act of 1990 at the Corporate Affairs Commission to offer commercial air transportation services under the trade name United Nigeria.

We are recruiting suitable candidates to fill the following positions below:

1.) Customer Relations Manager

Job Location: Lagos
Employment Type: Full time

Job Summary

• The Customer Service Manager is responsible for ensuring a high-performing operation by leading, engaging, coaching, motivating and developing front-line team members.
• The customer service Manager will supervise the on-time performance of all of United Nigeria’s domestic, regional and international, transit passenger, baggage, cargo and aircraft activities with the highest standard of service and efficiency rendered to passengers and customers of the airline with safety, security and on-time departure.
• Also responsible for supporting their teams’ efforts in creating a safe, reliable operation while delivering an elevated customer service experience.
• He/she is responsible for developing outstanding loyalty programs to increase customer satisfaction.

Job Responsibilities

• Improve customer service experience, create engaged customers and facilitate passenger organic growth for the company.
• Take ownership of customers’ issues and follow problems through to resolution
• Develop service procedures, policies and standards.
• Keep ahead of the industry’s developments and apply best practices to areas of improvement.
• He/she will work with teams of customer service executives and oversee their customer service operations. He/she will also work with managers in other departments to address customer complaints or concerns as needed.
• Keep abreast of new company products and services.
• Compile and print reports on overall customer satisfaction. Isolate and identify areas of improvement.
• Ensures customer service representatives are fully trained, knowledgeable and provide superior customer service. Train agents on how to adequately address the problem over the phone, how to write correspondence or how to use the reservation system.
• Responsible for overseeing teams of customer service executives. He/she will set goals to meet the needs of each team member as well as monitor the progress of customer cases in the company emails and tracking system.
• Answering questions from customers/ passengers and resolving identified problems/ challenges.
• Ensure all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations.
• Work with management on customer service initiatives.
• Manage Flight Disruption as advised by COU
• Ensures that all flight summaries including flown coupons are sent on time to the revenue accounts office.
• Ensure that disruptions or unusual situations are attended to safely and legally with minimum risk to the company
• Manage relations with customers, social media handles, liaising with NCAA, and CPD, review litigation cases, managing call centre and reporting to the management.
• Performs any other duties that may be assigned by the Station Manager from time to time.

Experience & Qualifications

• HND or B.Sc. in any discipline
• A minimum of three (3) to four (4) years of experience in a relevant field
• A higher degree will be an added advantage.
• Knowledge of customer service experience in the aviation industry will be an advantage
• Must be able to work late hours and multi task.

Job Attribute Required Skills:

• Excellent and strong client-facing and communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to develop working partnerships with all staff in airlines at the airport
• Ability to prioritize tasks and delegate them when appropriate.
• Excellent interpersonal and customer service skills.
• Experience in providing customer service support.
• Excellent managerial skills.
• Excellent organizational skills and attention to detail.
• Ability to function well in a high-paced and at times stressful environment.
• Must be smart enough to take critical decisions within a very short time limit
• Proficient with Microsoft Office Suite or related software.

Method of Application
Interested and qualified candidates should forward their CV and Cover Letter to: careers@flyunitednigeria.com using the Job Position as the subject of the email.

2.) Sales Executive

Job Location: Lagos
Employment Type: Full time

Job Summary

• Responsible for discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.
• He/she must have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our products and services.
• Ultimately, He/She will help UNA meet and surpass business expectations and contribute to the company’s rapid and sustainable growth.

Duties / Responsibilities

• Achieving sales goals and developing sales plans.
• Researching prospects and generating
• Contacting potential and existing
• Meeting daily, weekly, and monthly sales
• Track and monitor work
• Identify most important sales KPIs
• Handling customer questions, inquiries, and
• Preparing and sending quotes and
• Managing the sales process through specific software
• Building and maintaining a CRM
• Prepare and present reports when needed
• Stay up to date with the latest sales trends and best practices
• Perform such other duties as may be.

Experience & Qualifications

• B.Sc or HND in Business Administration, Marketing or a related field
• Minimum of 5 years’ experience as a sales executive in the aviation industry.
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Strong business sense and industry expertise.

Job Attribute Required Skills:

• Proven experience as a Sales Executive or relevant role
• Knowledge of MS Word, Excel, Power Point and Outlook
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Thorough understanding of marketing and negotiating techniques
• Self-motivated with a results-driven approach.

Method of Application
Interested and qualified candidates should forward their CV and Cover Letter to: careers@flyunitednigeria.com using the Job Position as the subject of the email.

3.) Financial Controller

Job Location: Lagos
Employment Type: Full time

Job Summary

• The financial controller performs effective risk management and plans the organisation’s financial strategy.
• The ideal candidate must be well-versed in all aspects of financial systems, controls and management ranging from accounting to broad investment and banking operations.
• The candidate will be an excellent leader with strong interpersonal and communication skills.
• He or she must be a highly motivated, result-oriented manager able to work under pressure.

Duties / Responsibilities

• Drive the company’s financial planning, budgeting, controls and company growth
• Perform risk management by analyzing the organization’s liabilities and investments
• Prepare reliable current and forecasting reports
• Set up and oversee the company’s finance IT systems
• Ensure compliance with the law and company’s policies
• Develop and manage relationships with investors and financiers
• Decide on investment strategies by considering cash and liquidity risks
• Ensure cash flow is appropriate for the organization’s operations
• Overseeing Accounts Payable, Accounts Receivable, Tax, Treasury, Payroll, Financial and Management Accounting functions.
• Supervise all finance personnel (controllers, treasurers, accounting officers, analysts etc.)
• Manage vendor relationships and procurements
• Ensure efficiency of the company’s operations including advising on best practices to increase the bottom line
• Overseeing commercial decision-making from tender analysis, margin analysis, pricing analysis etc
• Ensure compliance with tax laws and other regulatory financial requirements including auditing
• Ensure full and timely financial reporting by international financial reporting standards
• Recruitment, training, mentoring and development of staff in the department and company on financial-related matters. 

Key Functions

• Participating in executive management and making decisions on the running of the company;
• Setting up and managing the financial and accounting functions of the airline;
• Raising and managing funds from various local and international sources for meeting the capital and investment needs of the airline
• Managing cash and liquidity risks;
• Driving the company’s financial planning; Maintaining systems and controls
• Performing risk management by analysing the organization’s liabilities and investments;
• Ensuring regulatory financial, tax and reporting.

Experience & Qualifications

• BSc / BA in Accounting, Finance or relevant field; MSc/MBA is a plus
• 10+ Proven of experience as finance officer/chief account or relevant role in a senior financial managerial position with a proven record of success
• In-depth knowledge of corporate financial law and risk management practices
• CPA / ACCA / ACA is required
• Strong leadership and organizational skills
• Extensive relationships in the financial system
• Knowledge of the aviation industry
• Excellent communication and people skills
• Excellent knowledge of data analysis and forecasting methods
• Excellent knowledge of data analysis and forecasting methods
• Proficiency in the use of MS Office and accounting software
• Ability to strategize and solve problems
• An analytical mind, comfortable with numbers.

Method of Application
Interested and qualified candidates should forward their CV and Cover Letter to: careers@flyunitednigeria.com using the Job Position as the subject of the email.