Job Openings at Venus Finance

Venus Finance was founded with a vision to revolutionize financial systems and empower dreams by providing easy access to funds and creating risk-free, profitable investment opportunities.

As a hub of Financial solutions for Africa by Africans, Venus Finance is filling the financial gaps that have hindered people from achieving their career, business, academics, health, or financial goals. For 2 years, we offered loan facilities to hundreds of people seeking to travel abroad for various purposes.

We are recruiting to fill the following positions below:

1.) Human Resource Officer / Operations Lead

Job Location: Utako, Abuja (FCT)
Employment Type: Full-time

Job Summary

• The HR/Operations Lead is responsible for overseeing both human resources and operational activities within the organization.
• This role involves ensuring efficient operational processes and the effective management of human capital to support organizational growth.
• The ideal candidate is highly skilled in managing operational workflows, HR practices, and driving organizational excellence through employee engagement and process improvement.

Key Responsibilities
Human Resources Management:

• Oversee recruitment, onboarding, and offboarding processes to ensure timely and quality talent acquisition.
• Develop and implement HR policies and procedures in alignment with company goals and labor laws.
• Lead employee engagement, training, and professional development programs.
• Ensure compliance with labor laws, regulations, and company policies.
• Conduct performance appraisals, provide feedback, and assist department managers with performance management.
• Manage employee relations, addressing grievances, and resolving conflicts.

Operational Strategy and Planning:

• Develop and implement operational strategies to drive efficiency and support organizational goals.
• Oversee day-to-day operations, ensuring all departments are aligned with business objectives.
• Ensure that the company’s resources (staff, equipment, materials) are being used effectively.
• Streamline and improve operational processes through technology and automation.
• Collaborate with department heads to ensure operational alignment with overall business strategy.

Process Improvement:

• Regularly assess operational workflows, identify bottlenecks, and implement improvements to enhance efficiency.
• Lead cross-functional initiatives to improve service delivery and reduce operational costs.
• Track and report on process efficiency metrics and suggest optimizations.

Team Leadership and Development:

• Lead and manage both the HR and operations teams, providing guidance and fostering a collaborative work environment.
• Conduct regular team meetings to ensure alignment of HR and operations with business priorities.
• Provide mentorship and professional development opportunities for team members.

Risk and Compliance Management:

• Ensure operational activities comply with internal controls, external regulations, and industry standards.
• Identify and mitigate risks related to both operations and human capital management.
• Conduct regular audits and reviews to assess the effectiveness of HR and operational policies.

Reporting and Stakeholder Communication:

• Prepare and present regular reports on HR and operational performance to senior management.
• Maintain open communication with key stakeholders (e.g., department heads, external partners, senior leadership) regarding operational and HR updates.

Qualifications
Education:

• Bachelor’s degree in Human Resources, Business Administration, Operations Management, or a related field.
• HR certifications (e.g., CIPM, SHRM) or PMP (Project Management Professional) certification is a plus.

Experience:

• Minimum of 4 years of experience in both HR and operations roles, preferably with leadership responsibilities.
• Proven experience in managing teams, driving process improvements, and implementing HR strategies.

Skills:

• Strong understanding of HR management and operational processes.
• Excellent leadership and project management skills.
• Strong analytical and problem-solving abilities.
• Proficiency in HRIS (Human Resources Information System) and operational management tools.
• Exceptional communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software.

Salary
N150,000 - N200,000 monthly.

Application Closing Date: 24th October, 2024.

Method of Application
Interested and qualified candidates should send their CV in a PDF Format to: careers@venusfinance.com.ng using the Job Position as the subject of the email.

Note: Only shortlisted candidates will be contacted.

2.) Cleaner

Job Location: Lugbe, Maitama, Mpape, Piwoyi, and Chika - Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Dusting and cleaning ceiling vents, surface areas, and counter surfaces.
• Performs general sweeping, scrubbing, mopping of hardwood, laminate, or tiled floors.
• Scrubbing sinks, basins, and toilets in private and public bathrooms.
• Cleaning windows, glass surfaces, and mirrors.
• Maintaining and upkeep of all cleaning equipment, supplies, and products.
• Using vacuuming equipment; vacuums and cleans carpets, perform further treatments such as shampoo or stain-removal as needed.
• Disposing of trash from bins and containers.
• Polishing furniture and room accessories as needed.
• Ensuring safe and sanitary storage and care of products.
• Keeping all public spaces neat and tidy.
• Reporting repairs and replacements needed when encountered on the job.

Qualifications

• Ability to follow verbal directions.
• Ability to work well alone and with a partner or team.
• Pays attention to detail when cleaning.
• Organized and able to follow a schedule.
• Reliable and punctual with dedicated professionalism to job and duties.
• Able to adapt to changing schedules or routines; excellent time management skills.
• General knowledge of cleaning products, supplies, and techniques for cleaning.
• Able to work weekends and occasional holidays.

Salary
N35,000 monthly.

Application Closing Date: 14th October, 2024.

Method of Application 
Interested and qualified candidates should send their CV to: careers@venusfinance.com.ng using the Job Position as the subject of the mail.

3.) Sales / Customer Experience Officer

Job Location: Utako, Abuja (FCT)
Employment Type: Full-time
Grade: Mid-Level

Job Summary

• The Sales/Customer Experience Executive is responsible for driving sales growth, enhancing customer satisfaction, and ensuring a seamless customer experience throughout the entire sales cycle.
• This role involves building and maintaining strong customer relationships, understanding customer needs, and collaborating with internal teams to deliver exceptional service and support.

Responsibilities
Sales and Business Development:

• Identify and pursue new sales opportunities through market research, networking, and lead generation.
• Develop and execute effective sales strategies to meet or exceed sales targets.
• Conduct sales presentations, product demonstrations, and negotiations to close deals.
• Maintain a deep understanding of the company's products and services to communicate Venus Finance’s value propositions to customers.

Customer Relationship Management:

• Build and maintain strong, long-lasting customer relationships by providing exceptional customer service.
• Act as the primary point of contact for customer inquiries, concerns, and feedback.
• Conduct regular follow-ups with customers to ensure satisfaction and address any issues or concerns promptly.
• Utilize CRM software to track customer interactions, sales activities, and customer feedback.( For future purpose)

Customer Experience Enhancement:

• Collaborate with internal stakeholders, to ensure a seamless customer experience.
• Gather and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Develop and implement customer retention strategies to enhance loyalty and reduce churn.
• Monitor and report on customer satisfaction metrics, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).

Market and Competitor Analysis:

• Conduct market research to identify trends, opportunities, and competitive landscape.
• Analyze competitors' products, pricing, and strategies to identify areas for differentiation and improvement.
• Provide insights and recommendations to the management team based on market and competitor analysis.

Reporting and Documentation:

• Prepare regular sales and customer experience reports for management review.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and customer feedback.
• Contribute to the development and review of sales and customer experience policies and procedures.

Qualifications
Education:

• Bachelor's Degree in Business Administration, Marketing, Sales, or a related field.

Experience:

• Proven experience in a sales or customer experience role, preferably within the finance industry.
• Demonstrated track record of meeting or exceeding sales targets.
• Experience with CRM software and other sales/customer service tools.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Other Requirements:

• Willingness to travel as needed for client meetings and industry events.
• Flexibility to work outside regular business hours when required.

Salary
N80,000 - N120,000 Monthly.

Application Closing Date: 30th October, 2024.

Method of Application
Interested and qualified candidates should send their CV in PDF to: careers@venusfinance.com.ng using the Job Position as the subject of the mail.

Note: Only shortlisted applicants will be contacted.