Job Recruitment at Raadaa Partners International Ltd.

Raadaa Partners International Limited - We are a Tech driven company that provides a wide range of tech services to our clients.

We are recruiting to fill the position below:

Job Position: Customer Care Service Representative

Job Location: Abuja (FCT)
Employment Type: Full-time

Key Responsibilities
Your key responsibilities will be to:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Candidates should possess a Bachelor's Degree qualification with 1 year work experience.

Job Position: Operations Manager
Job Location: Abuja
Employment Type: Full-time

Responsibilities
Key Responsibilities include:

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase the quality of customer service.

Requirement

• Candidates should possess a Bachelor's Degree qualification.

Job Position: Digital Marketer

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
• Design, build and maintain our social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate.

Requirements

• Interested candidates should possess a Bachelor's Degree with relevant experience.

Method of Application
Interested and qualified candidates should kindly send their CV to: careers@raadaa.com using the Job position as the subject of the email.