Job Vacancies at Hyride Nigeria

Hyride Nigeria is currently recruiting suitable candidates to fill the position below:

Job Position: Customer Service Officer

Job Location: Lagos
Industry: Ride Hailing

Job Description
The successful candidate will be stationed in the Lagos office and oversee all aspects of Hyride Customer Service as well as perform the following key activities:

• Promptly and professionally respond to customer enquiries about Hyride products
• Promptly and professionally escalate and resolve to customer complaints
• Schedule and coordinate internal andexternal events
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Assist business development and driver acquisition in verifying and following up with sales leads
• Tracking and collating intelligence on customer reviews via smart tracking tools
• Manage the smooth operation of the Hyride call center

Key Performance Indicators (KPIs)
The Business Development Officer will be appraised by the following parameters:

• Speed of resolution of customer complaints
• Number of customer service complaints reported
• Frequency of call center download 

Job Requirements

• B.Sc in Social Sciences / Arts and Humanities (Post Graduate Degree is an added advantage)
• 3-5 years of working experience in similar role
• Excellent oral and written communication and analytic skills
• Ideal candidate is techy, detailed, result oriented, resourceful, proactive, and is well-experienced in Customer Service.

Job Position: Administrative / Compliance Officer

Job Location: Lagos
Industry: Ride Hailing

Job Description

• The successful candidate will be stationed in the Lagos office and oversee all aspects of Hyride Administration and Compliance as well as perform the following key activities;
• Maintain and update company databases
• Organize a filing system for important and confidential company documents
• Schedule and coordinate internal andexternal events
• Create, update, and monitor companywide compliance with organisational policies
• Advise Hyride management on the company’s compliance with industry related laws and regulations through detailed reports
• Assess all Hyridefield and backend operations to determine internal and external compliance risk
• Conduct process audits, identify loopholes in the Hyride systems and develop timely interventions.

Key Performance Indicators
The Admin / Compliance officer will be appraised by the following parameters:

• Frequency of audits
• Incidence of operational system lapses exploited
• Number of customer complaints
• Number of internal stakeholder complaints.

Job Requirements

• B.Sc. Degree in Social Sciences / Arts and Humanities (Post Graduate Degree is an added advantage)
• 3 - 5 years working experience in Administration, Compliance or Operations
• Excellent oral and written communication and analytic skills
• Ideal candidate is organised, detailed, result oriented, resourceful, proactive, leads effortlessly, and is wellexperienced in Office Administration and Compliance.

Job Position: Finance Officer

Job Location: Lagos
Industry: Ride Hailing

Job Description
The successful candidate will be stationed in the Lagos office and oversee all aspects of Hyride Finance management as well as perform the following key activities:

• Ensure daily accounting for revenue generated and ensure same is appropriately captured in the records
• Ensure cash flow for business sustenance
• Ensure that all statutory payments are remitted timely to avoid penalties
• Ensure timely reconciliation of revenue, receivables, and payables
• Ensure proper tracking of outstanding Hyride invoices
• Create and implement financial policies to guarantee operational efficiency
• Liaise with external audit team to ensure prompt and seamless audit process
• Perform periodic financial analysis to detect and resolve problems.
• Oversee the preparation, planning, execution, and monitoring of budgets.

KPIs
The Finance officer will be appraised by the following parameters:

• Time availability of accurate financial reports
• Seamless availability cash flow
• Cost savings on budgets

Job Requirements

• B.Sc in Accounting (Post Graduate Degree is an added advantage).
• 3 - 5 years working experience in an accounting role.
• Candidate must be verse with SAGE accounting software.
• Excellent oral and written communication, analytic and financial planning/management skills.
• Ideal candidate is detailed, result oriented, resourceful, proactive, and is well-experienced in Financial Management and Accounting.

Method of Application
Interested and qualified candidates should send their CV to: hrm@hyride.ng using the Job position as the subject of the email.