Loan Collector Job at Eden Solution and Resources Limited

Eden Solution and Resources Limited is a conscientious Human Resource Management Firm dedicated to delivering exceptional, tailored, and cost-effective Workforce and Organizational Management Solutions to our esteemed clients worldwide. Our steadfast commitment to industry-specific specialization has allowed us to build a profound reservoir of experience, expertise, and connections, distinguishing us from many comparable firms in our field.

We are recruiting to fill the position below:

Job Position: Loan Collector
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Purpose

• The Loan Collector is responsible for contacting clients with overdue loans, arranging payment schedules, and ensuring timely loan repayment while maintaining professional and respectful communication.
• This role supports the financial institution’s objective to minimize loan losses.

Key Responsibilities
Contact Borrowers:

• Call clients with overdue accounts to remind them of payment deadlines.
• Send written communication (letters or emails) to clients about overdue payments.

Negotiate Payment Arrangements:

• Work with borrowers to set up suitable payment schedules.
• Address customer concerns and queries regarding payment terms and loan conditions.

Account Monitoring:

• Update the status of accounts in the system after each interaction.
• Track payment promises and follow up to ensure commitments are met.

Reporting:

• Report the status of collections and overdue accounts to the Collection Supervisor.
• Provide detailed records of interactions and payment schedules.

Customer Support:

• Provide assistance to clients who may need clarification on their account or repayment options.
• Redirect clients to the appropriate department if additional assistance is needed.

Compliance:

• Ensure that all collection activities comply with company policies and applicable legal regulations.

Requirements

• SSCE qualification.
• Good communication and negotiation skills.
• Basic computer literacy (ability to update records and use collection software).
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Salary
N55,000 per month