Customer Service

About Us:
We are a fast-growing e-commerce company that provides top-quality products and exceptional customer experiences. We pride ourselves on innovation, efficiency, and outstanding customer service. As we continue to expand, we are looking for a dedicated Customer Service Officer to join our dynamic team.

Job Responsibilities:

• Respond to customer inquiries via phone, email, live chat, and social media in a professional and timely manner.
• Resolve customer complaints, process refunds, returns, and exchanges efficiently.
• Assist customers with product information, order tracking, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve customer service processes.
• Stay up to date with company policies, promotions, and product offerings.

Requirements:

• Previous experience in customer service, preferably in an e-commerce environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work efficiently under pressure.
• Proficiency in CRM software and Microsoft Office/Google Workspace.
• A customer-centric approach with a positive and professional attitude.

Benefits:

• Competitive salary and performance-based incentives.
• Career growth opportunities within a fast-paced company.
• A supportive and inclusive work environment.

If you are a motivated and detail-oriented professional looking to make an impact, we would love to hear from you! Please send your CV and a cover letter to hr@buildingsandmore.ng with the subject line "Customer Service Officer Application

NYSC CORPERS ARE HIGHLY ENCOURAGED TO APPLY.