Loan Recovery Officer Job at MK Trend Limited

MK Trend Limited is one of the leading HR consulting and outsourcing firms in the country. We specialize in business process outsourcing, recruitment, Payroll services and other HR services. We have a reputation for professionalism and reliability, we ensure that businesses that partner with us are provided with excellent staffing solutions to meet their staffing needs.

We are recruiting to fill the position below:

Job Position: Loan Recovery Officer
Job Location: Allen Avenue, Ikeja, Lagos (Office-based)
Employment Type: Full-time

Job Description
As a Loan Collection Officer, you will be responsible for:

• Reaching out to potential customers via phone calls to manage and review a business's debtors list to learn about due payments and remind them as necessary.
• Initiate and continue communications with customers until they clear their debts. Also advising them on payment options and assist with choosing the one they find most comfortable.
• Meeting daily, weekly, and monthly targets.
• Maintaining accurate records of all customer interactions and recovery activities.
• Once customers settle their debts, collections officers note this and update their payment records in the debtors' list or ledger. Updated records can prevent confusion, such as calling a customer who has completed their payments..
• Collections officers help businesses avoid excessive debt defaults that may affect their bottom line and hinder their ability to sustain operations.
• Respond to Customers' Queries.

Job Specifications
We are looking for candidates with:

• Knowledge: Basic knowledge of sales techniques and financial products; understanding of customer service principles.
• Skills: Excellent verbal communication, active listening, and persuasion skills; ability to build rapport quickly; strong problem-solving abilities.
• Abilities: Ability to work independently and as part of a team; comfortable working in a fast-paced, target-driven environment.

Qualifications

• NCE / OND / HND
• Previous experience in telesales or customer service is a plus.
• Must not be older than 30 years.
• Strong communication skills in English.
• Self-motivated with a results-driven mindset.

Working Conditions:

• Working Hours: 9:00 AM – 5:00 PM, Monday to Friday (including Two Saturdays and Two Sundays in a month while there are days for off in between).
• Contract: Full-time, non-unionized position.

What We Offer

• Salary: Competitive base salary with performance-based bonuses N80,000 - N90,000 (Including commission and overtime pay)
• Benefits: Health insurance, pension plan, and paid time off. Free Lunch is being provided by the company during the weekends (Overtime)

Note: Applications will be reviewed on a rolling basis until the position is filled.