Maritime Technical Support Engineer Job at SDSD

SDSD is a software and services company, providing productivity platforms and related services to the global maritime/shipping Industry.

We are recruiting to fill the position below:

Job Position: Maritime Technical Support Engineer
Job Location: Ogun
Job Type: Evening and Night Shifts

Description

• We are currently looking to recruit a Technical Support Engineer to join our Evening and Night Shifts supporting our 24/7 operation and providing assistance to our clients worldwide.

Responsibilities

• Provide remote technical support to vessels and shore based offices
• Fix installation and configuration issues
• Escalate software defects and bugs to the Developers and ensure completion
• Investigate and implement workarounds: fixes and patches where appropriate
• Provide technical support for enterprise software projects based on latest Microsoft .NET Framework, MVC and Entity Framework.
• Produce regular reports of outstanding and resolved support issues as required.
• Ensure that the support calls are logged and resolved in accordance with company process Work closely with Development Team and Sales Consultants
• Provide User Training to Customers

Experience and Skills Required

• University Degree in Computer Science or equivalent
• Experience in web technologies and support
• 2+ years experience in database design and implementation including Microsoft SQL Server and Oracle
• Working knowledge of .Net, C#, HTML, CSS, JavaScript, jQuery, XML is a plus
• Strong analytical and troubleshooting skills
• Excellent spoken and written English.