Marketing and Customer Service Manager Job at Fame Lagos

Fame Lagos is the first 'All-inclusive Intimate Event Space ' in Lekki. We provide everything for a beautiful tailored experience; food, drinks, decor, music, etc. Think Hospitality At It's Peak, Think Fame Lagos.

We are recruiting to fill the position below:

Job Position: Marketing and Customer Service Manager

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• As the Marketing and Customer Relations Manager, you will be responsible for developing and executing comprehensive marketing strategies that enhance our brand presence, drive event bookings, and achieve business goals. This role requires strong leadership skills, creativity,and a deep understanding of both traditional and digital marketing channels.

Responsibilities

• Marketing Strategy Development: Create and implement effective marketing strategies to promote events, boost brand awareness, and drive business growth. Develop annual and quarterly marketing planswith clear objectives and budgets.
• Campaign Management: Oversee the planning, execution, and optimization of marketing campaigns across various channels, including digital, social media, email, print, and events.
• Market Research: Conduct market research to identify trends, customer needs, and competitive landscape. Use insights to inform marketing strategies and tactics.
• Budget Management: Develop and manage the marketing budget, ensuring efficient allocation of resources and tracking of expenditures. Measure ROI and adjust strategies as needed.
• Content Creation: Oversee the creation of compelling content for various marketing channels, including website, social media, email campaigns, and promotional materials.
• Brand Management: Ensure consistent brand messaging and positioning across all marketing materials and channels.Maintainandenhancethe company’sbrandimageandreputation
• Team Leadership: Manage and mentor the marketing team, providing guidance and support to achieve individual and team goals. Foster a collaborative and creative work environment.
• Event Promotion: Design and execute marketing plans to drive attendance and engagement for company-hosted events. Coordinate with event planners to align marketing efforts with event goals.
• Analytics and Reporting: Monitor and analyze the performance of marketing campaigns and initiatives. Provide regular reports on key metrics, campaign effectiveness, and overall marketing impact.
• Partnerships and Networking: Build and maintain relationships with key stakeholders, including media, influencers, and industry partners. Seek out new opportunities for collaboration and promotion.
• Customer Engagement: Develop strategies to engage and retain customers, enhance customer experience, and build long-term relationships with clients.

Method of Application
Interested and qualified candidates should send their CV to: %20famelagos1@gmail.comusing the Job Position as the subject of the mail.