MUTUAL BENEFIT LIFE ASSURANCE PLC Recruitment for Front Desk/Customer Service Intern

Mutual Benefits Assurance Plc (MUTUAL), has evolved into a conglomerate consisting of value-adding companies with diverse interests in various sectors of the Nigerian economy through investments, strategic alliances and partnerships. Today, MUTUAL is a leading brand in the Nigerian Insurance industry and well-capitalized with a team of highly trained professionals, a respectable Board and access to the International Insurance Market.

We are recruiting to fill the vacant position below:

Job Position: Front Desk/Customer Service Intern
Job Location: Ilupeju, Lagos 

Roles and Responsibilities

• Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
• Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
• Direct or route customer calls to appropriate personnel for assistance.
• Work with customer service manager to ensure excellent customer service is being delivered.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up customer requests in a timely manner.
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Maintains security by following procedures; monitoring attendance logbook
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Perform other tasks as assigned by your supervisor/Manager

Qualifications

• Only OND qualification or Pre-NYSC candidate is required
• 0-2 year customer service experience is required.

Skills and Attributes:

• Willingness to learn, develop, and contribute
• Exceptional customer service skills
• Flexible and adaptable in response to changing circumstances and a fast-paced environment
• Excellent oral and written communication skills
• Proficient with Microsoft Office products including Excel, PowerPoint, and Outlook.

Note: Candidate should be resident of Lagos State.