Network Operation Centre (NOC) Engineer Job at Beckley Consulting Limited

Beckley Consulting Limited is a company with a special focus on the provision of professional support services for Micro, Small and Medium Enterprises (MSMEs). We also provide and manage out-sourced labour, temporary or permanent, semi-skilled or skilled, for small and big organizations.

We are recruiting to fill the position below:

Job Position: Network Operation Centre (NOC) Engineer

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Summary


  • As a NOC Engineer, you will be part of a dynamic team responsible for maintaining the organization's network infrastructure.
  • Your role will be crucial in ensuring the continuous availability and optimal performance of the network.
  • Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.

Key Responsibilities
Key Result Areas:

  • Effectively monitoring the organization's network infrastructure
  • Ensuring network availability, performance, and reliability.
  • Proactive monitoring, identifying and resolving network issues
  • Conducting routine maintenance tasks, and implementing preventive measures.
  • Optimizing network performance by analysing network metrics
  • Documenting standard operating procedures
  • Generating reports on network performance
  • Ensuring compliance with documentation standards.
  • Promptly responding to network issues, troubleshooting issues, and resolving them as per given SLA.
  • Accurately diagnosing problems
  • Coordinating with relevant teams for resolution
  • Documenting ticket details and resolutions.
  • Effective collaboration and communication with cross-functional teams, stakeholders, vendors, and customers
  • Identifying bottlenecks or areas for improvement, and implementing necessary changes or optimizations.
  • optimizing network configurations, capacity planning, and implementing performance enhancement measures.
  • Accurate and up-to-date documentation of network configurations, issues, changes, and resolutions
  • Maintaining network diagrams
  • Clear and timely communication of network-related information
  • Providing technical support and guidance, and fostering positive working relationships.

Key Performance Indicators

  • MTTR as per SLA
  • Network availability
  • Online ticket closure
  • Internal projects (backhauls, router, BTS installation).

Academic Qualification & Experience|
Academic Qualification:

  • Candidates should possess a Bachelor's Degree in Computer Science, Information Technology, or a related field with 3 - 6 years of relevant work experience.
  • Certifications such as CCNA, CCNP, or equivalent are preferred.

Experience:

  • Proven experience as a NOC Engineer or in a similar network operations role.
  • Strong knowledge of networking protocols, such as TCP/IP, DNS, DHCP, SNMP, etc.
  • Understanding of network security principles and best practices.
  • Ability to analyse and interpret network traffic and logs to diagnose issues.
  • Excellent problem-solving and troubleshooting skills.
  • Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analysers, etc.
  • Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.
  • Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.

Skills & Knowledge Requirements:

  • Skills: Possesses expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, and network security, and excels in communication and collaboration.
  • Knowledge: ISP technologies, internet protocols, traffic engineering, data centre operations, SLAs, documentation and reporting, as well as industry standards and best practices.

Internal Relationships:

  • Management Team
  • Customer Care Team
  • Technical Team.

External Relationships:

  • Vendors and Partners
  • Clients or Customers.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@beckleyconsulting.com using the Job Possition as the subject of the email.