NOC Engineer Job at Willers Solutions Limited

Willers Solutions Limited - Our client, a reputable firm in the internet service providing sector, is recruiting to fill the position below:

Job Position: NOC Engineer

Job Location: Lagos
Employment Type: Full Time

Job Summary

• Our client, a reputable firm in the ISP sector, is recruiting for the role of NOC Engineer to join their team.
• The ideal candidate will be responsible for monitoring and maintaining the performance of network systems, ensuring round-the-clock service availability, and escalating issues when necessary to ensure uninterrupted network operations.

Key Responsibilities

• Perform general system administration tasks across all network elements
• Detect and address potential issues affecting system performance or customer satisfaction
• Proactively monitor network and system performance
• Analyze traffic data/trends and escalate concerns to the network design authority
• Escalate unresolved issues to third-level support (Problem Management Team)
• Conduct 24/7 network surveillance and respond to both network- and customer-reported issues
• Take ownership to resolve all issues promptly and efficiently
• Utilize network monitoring/management tools for problem resolution
• Monitor service levels of key suppliers and report SLA breaches

Education & Qualifications

• HND / B.Sc Degree in Computer Engineering, Telecommunications, or related field
• Strong communication skills (written and verbal)
• Solid, fact-based decision-making ability under pressure
• Cisco CCNA/CCNP certification
• Ability to manage Cisco switches
• Ability to thrive in an international, multicultural, and high-pressure environment
• Technical experience in telecom or network operations
• Good understanding of wireless communication technologies
• Willingness to work in a 24/7 shift rotation.

Method of Application
Interested candidates should send their CV to: resource@willerssolutions.com using “NOC Engineer” as the subject of the mail