NOC Support Technician Job at ICS Outsourcing Limited

ICS Outsourcing Limited is Nigeria’s pioneer Human Resource Outsourcing Company. We are on a mission to provide world-class human resource solutions, using experts while creating value for our shareholders and opportunities in the community. Our vision is to be the most valuable Business Support Solutions Partner to our Clients throughout Africa and beyond.

We are recruiting to fill the position below:

Job Position: NOC Support Technician
Job Location: Lagos
Employment Type: Contract

Responsibilities

• The NOC Support Technician will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve where necessary, and escalate to other levels for support in line with MainOne’s internal processes.

Other responsibilities include:

• Maintain and ensure full compliance with all MainOne’s NOC processes and procedures.
• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations.
• Monitor MainOne’s network providing update, status and performance of all network components, capacity services etc.
• Identify and provide first-line support on all faults on the MainOne network in accordance with the Company’s standard operating procedure for fault escalation and management.
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using MainOne’s standard operating procedures.
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.

Qualifications

• B.Sc / HND in Electrical/Electronic Engineering, or any related discipline
• Minimum of 2 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.

Competencies Required:

• Knowledge of IP devices will be a plus
• Knowledge of Ubiquiti or Ceragon radio Demands of the job:
• Strong analytical and problem-solving skills
• Strong Knowledge of DWDM/OTN technology
• Good Knowledge of Huawei OSN series equipment
• Strong knowledge of PtP/PtMP Microwave technologies
• Knowledge of basic TCP/IP configurations and troubleshooting
• Strong Knowledge of Synchronous Digital Hierarchy technology 
• Excellent and effective communications skills, both orally and in writing
• Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instrument.

Demands on the Job:

• This is a shift-based role, and the successful candidate may be required to work weekends and on public holidays

Salary
N190,000 - N199,000 / month

Method of Application 
Interested and qualified candidates should send their CV to: molarinde@icsoutsourcing.com using the Job Position as the subject of the email.