Onboarding & Documentation Officer Job at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Position: Onboarding & Documentation Officer
Job Identification: 1392
Job Location: Lagos
Job Type: Full-time

Duties and Responsibilities

• Design and implement structured onboarding frameworks that align with organizational goals and culture.
• Coordinate and schedule onboarding activities for new hires.
• Continuously improve the onboarding process based on feedback, data, and best practices.
• Support change management initiatives by aligning onboarding and documentation to new organizational directions.
• Lead initiatives to reduce turnover through better onboarding and early engagement strategies.
• Create and maintain onboarding checklists and tracking systems.
• Guide new hires through company policies and procedures and ensure smooth transition into the Bank.
• Promote a strong employer brand through a seamless and engaging onboarding experience.
• Prepare and distribute onboarding materials (e.g., welcome kits).
• Liaise with internal departments (HR, IT, Admin) to ensure resources are set up.
• Provide support and answer questions during the onboarding process.
• Collect feedback from new hires to improve onboarding experience.
• Maintain accurate employee records in both physical and HRIS system.
• Organize, file, and archive employees’ documents in accordance with the Bank’s policy.
• Ensure documentation and onboarding process are compliant with legal and industry regulations.
• Standardize documentation processes to improve consistency and reduce operational risks.
• Ensure data privacy and security standards are upheld in documentation handling.
• Assist in internal or external audits by providing necessary documents.
• Coordinate cross-functional onboarding activities to ensure role readiness across departments.

Job Requirements

• Minimum Education: First Degree in any relevant social sciences and Humanities
• Minimum experience - 4 years of relevant experience.